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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16611
Experience:  Several years of supporting Mac systems.
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My iPhoto fails to launch, when I click on the icon, what might

Customer Question

My iPhoto fails to launch, when I click on the icon, what might be the problem.
Submitted: 4 years ago.
Category: Mac
Expert:  Jason Jones replied 4 years ago.

Jason :

Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.


When you attempt to open iPhoto, are you given any errors?

JACUSTOMER-mv5he10d- :

no

Jason :



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

JACUSTOMER-mv5he10d- :

Yes

Jason :



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.


Instructions for running the remote application:
- If you are using Internet Explorer, choose to RUN the application.
- If you are using Firefox or Safari, please, open the Downloads window and double click the Elsinore... application. (FIREFOX: In the top menu bar, click TOOLS > DOWNLOADS) (SAFARI: In the top menu bar, click Window > Downloads
- If you are using Google Chrome, please, click the Elsinore... button on the bottom left of your screen after it downloads.


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=2d70fab6-f9b2-41f4-836e-40536e05c611&SUPPORT=NET

Jason :



Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

JACUSTOMER-mv5he10d- :

Safari

Jason :

ok

Jason :

Did you already click the link?

JACUSTOMER-mv5he10d- :

Yes

Jason :

Very good.

Jason :

In the downloads window, did you already double click the Elsinore... application?

JACUSTOMER-mv5he10d- :

No

Jason :

ok

Jason :

Please, do that.

JACUSTOMER-mv5he10d- :

where do I find the down load window in safari

Jason :

In the top menu bar, click Windows > Downloads.

Jason :

That will pull the downloads window up.

JACUSTOMER-mv5he10d- :

Elsinore app. does not appear in download window

Jason :

Do you see anything that begins with the word Elsinore?

JACUSTOMER-mv5he10d- :

No

Jason :

Okay, that is odd.

Jason :

Please, click the link again and allow it to run.

Jason :

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=2d70fab6-f9b2-41f4-836e-40536e05c611&SUPPORT=NET