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I do not understand what backing up my library has to do with itunes freezing up when i try to search for a particular song. Can you clarify?
Ok, there is the deal, I down loaded the troubleshooting for windows 7 on unexpected freezes and quits. I went into safe mode and found a plugin for visual I can find no information on how to uninstall this plugin or how to disable it other than going into safe mode. at this point I've paid $38 for a link to info that should have been available at no charge and still have the problem. Please call me to help me through the problem. XXX-XXX-XXXX. Thank you.