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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37892
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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ipod does nothing- just quit working it is one year old belongs

This answer was rated:

ipod does nothing- just quit working it is one year old belongs to a 5 yr. old Is there an Apple repair available?

Viet - Mac Tech :

Hi, I'm sorry about your iPod issue.

Viet - Mac Tech :

I will assist with this.

Viet - Mac Tech :

Is there any power/light?

Viet - Mac Tech :

Is this the iPod touch model?

Viet - Mac Tech :

Can you please press and hold both the Power button and the Home button together on the iPod for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?

Viet - Mac Tech :

Full Size Image

Viet - Mac Tech :

Sorry, that's the wrong image

Viet - Mac Tech :

Full Size Image

Viet - Mac Tech :

Is there any power/light at all?

Viet - Mac Tech :

Please try my suggestion when you are available, then reply back to me. Note: you may need to scroll up/down this web page in order to see all my replies. Thank you,

Customer:

no, nothing. yes it is touch. tried power/home no logo

Viet - Mac Tech :

Sorry, can you try:



  • Connect the iPod to your computer with the USB Cable.

  • Open iTunes program on your computer (make sure you iTunes program is up to date.)

  • On the iPod, press and hold the Home button and the Power button at the same time.

  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPod in recovery mode.

  • Click OK or Restore.

Viet - Mac Tech :

Please let me know after trying. Thank you,

Viet - Mac Tech :

If it does not work, you can call for warranty repair: (800) APL-CARE(NNN) NNN-NNNN
, and/or check with any Apple store: http://www.apple.com/retail/geniusbar/
http://www.apple.com/retail/storelist/
http://www.apple.com/contact/

Viet - Mac Tech :

If you have any further question, please let me know. Thank you,

Customer:

sorry, still waiting for itunes to finish updating. I am his grandmother and not computer savvy. I am still here.

Viet - Mac Tech :

OK, thanks.

Customer:

tried - still not working. Will contact warranty repair. Thanks for your help.

Viet - Mac Tech :

You're welcome. Sorry about the hardware issue. OK, if you need anything else, please let me know any time. Before we disconnect for now, can you please rate my service by clicking on the smiley face at the bottom right of this page, then click on Submit / OK when it shows up. Thank you very much,
(You may need to scroll down this web page if needed.)

Viet - Mac Tech :

.

Viet - Mac Tech and other Mac Specialists are ready to help you
Customer: replied 4 years ago.


I will contact Apple warrenty. Thanks!

You're welcome. Ok please keep me update any time. Thank you.