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I have accidentally trashed microscope Office:Mac 2011 or at

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least entourage and word....
I have accidentally trashed microscope Office:Mac 2011 or at least entourage and word. How can I get it back. I have redownloaded Office:mac, but it didn't help. Can I give you access to my computer so you can see where things are?
Submitted: 5 years ago.Category: Mac
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Answered in 3 minutes by:
12/3/2012
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Customer reply replied 5 years ago

Done

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
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Customer reply replied 5 years ago

Mac OSX 10.7.5


Processor 2.8 GHz Core i7


Memory 8 GB 1333 Mhz

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok

Restart and hold Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.
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Customer reply replied 5 years ago

Repair complete, but didn't seem to need it

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
So Verify Disk was OK in green type and then you Repaired Permissions? If so:

Ok now reinstall Office:

https://www.microsoft.com/mac/trial
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Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Don't open any Office apps yet go to Macintosh HD/Library/Application Support/Microsoft/MAU2.0/ double click on Microsoft AutoUpdate.app and install any updates
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Customer reply replied 5 years ago

Done. It says: You can't opent the application Microsoft AutoUpdate because it may be damaged or incomplete.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
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Customer reply replied 5 years ago

done


 

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Did it update? Keep doing it until it says there are no more updates
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Customer reply replied 5 years ago

ok i will

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
When that is done try opening Word
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Customer reply replied 5 years ago

The word icon is not in the dock. In its place is a sideward A which does not open either from the dock or the finder. Before I asked contacted you, word mostly worked, but was having troubles with the Review bar. I have nothing now, but a dancing "A"

Customer reply replied 5 years ago

Can I give you access to my computer so you can do what needs doing?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
No sorry I can't do that. Open Macintosh HD then Applications then Microsoft Office 2011 folder double click on the Word icon
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Customer reply replied 5 years ago

W icon is not in dock. In its place is a sidewards A--looking like an applications file. I tried the above, it didn't change anything. Still no W in the dock.

The problem was that I accidently trashed some important info, I guess, because that's when it all started.

Customer reply replied 5 years ago

What now?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
The Dock is not important you can always change that, those are only shortcuts to the actual apps. So you can't open Word by double clicking on the Microsoft Word icon in the folder Microsoft Office 2011 in Applications?
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Customer reply replied 5 years ago

I attempted clicking on the Word icon. Nothing.

Customer reply replied 5 years ago

I did as you suggested. Nothing comes up from clicking on the application in the finder. Now what?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Did the Auto update run until there where no more updates? What happened when you clicked on the Word icon?
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Customer reply replied 5 years ago

Nothing. The icon on the dock--which is only a capital A bounced for a while. Nothing new happened.

Customer reply replied 5 years ago

Shall we start over with a restart etc?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Did the Auto update run until there where no more updates or what?
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Customer reply replied 5 years ago

Yes.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago

Go here and download Maintenance for your system version, install it, run it and follow directions then check all boxes and Execute. Restart.

http://www.titanium.free.fr/download.php
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Customer reply replied 5 years ago

To review. I must have trashed some important office plugins or something. Can I retrieve them from the trash and drag them somewhere?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
If you reinstalled then they should have been put back. please run the Maintenence program
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Customer reply replied 5 years ago

I'm running maintenance. The finder is in the dock, but does not open anymore; however, the maintenance "fixing disk" seems to have booted

Customer reply replied 5 years ago

Fixing Dish Permissions is running running running . . . Is anything happening? I couldn't check the box "Display of Folders" because it was not highlighted. Do I just wait now that maintanance is running? Does this take a while?

Customer reply replied 5 years ago

What do you think happened to my finder? The finder icon is in the dock, but I can't open it from there or from the system either??

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
"The finder is in the dock, but does not open anymore" makes no sense to me at all, the Finder is open all of the time it is your Desktop. I think you should go over this:

http://www.apple.com/support/mac101/
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Customer reply replied 5 years ago

maintenance programme is completed.

Customer reply replied 5 years ago

I have restarted etc

Customer reply replied 5 years ago

now what?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Go to Applications / Utilities and open Terminal, copy and paste this and hit return then try opening Word:

rm ~/Library/Preferences/com.microsoft.Word.plist
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Customer reply replied 5 years ago

Went to Applications; then to utiilties, then opened terminal. Terminal is this square box. There is no place to paste in the info, nor is there a place to hit return. Am I in the wrong place? If so, explain.

Customer reply replied 5 years ago

Are you with me?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Return is a key on your keyboard, there would not be a "place " in Terminal to do that, and there is ONLY one place to paste at the command prompt right after the $ sign:


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Customer reply replied 5 years ago

I actually did paste behind $ sign, and I entered it. Nothing. Tried it several times:


 


Here's what it says:


Last login: Sun Dec 2 21:09:42 on ttys000
Galbraith-MacBook:~ evelyngalbraith$ rm ~/Library/Preferences/com.microsoft.Word.plist
rm: /Users/evelyngalbraith/Library/Preferences/com.microsoft.Word.plist: No such file or directory
Galbraith-MacBook:~ evelyngalbraith$ rm ~/Library/Preferences/com.microsoft.Word.plist
rm: /Users/evelyngalbraith/Library/Preferences/com.microsoft.Word.plist: No such file or directory
Galbraith-MacBook:~ evelyngalbraith$

Customer reply replied 5 years ago

Just wondering if you are still with me?

Customer reply replied 5 years ago

Hello?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
I suggest you reinstall your system:

Restart and hold Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk. Then if all ok quit Disk Utility and Reinstall Mac OS X from the menu
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Customer reply replied 5 years ago

 


So far, I've followed your directions to a T. Isn't working. Can I access you tomorrow? How?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Yes sorry I had to sign off. You reinstalled the system?
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