Ask Mac Questions and Get Answers from Experts ASAP
Hello, My name is John and I am an expert with JustAnswer.com. Thank you so much for using our services. I am sorry your having trouble today and understand your frustration. Hopefully we can resolve your problem together.
Good morning John
Would you be able to tell me what the Genius Store did to help you so I do not duplicate troubleshooting
They repaired the disk permissions and I believe they verified the hard disk. I did the same a week later at home.
By the way, my name is Yaya.
Nice to meet you Yaya
Let me ask a few questions here
You say this is only happening when your searching the Internet?
No. I have an external hard drive. Whenever I right click on the hard drive the menu appears but I cannot select anything from the menu. Whenever I right click my internal hard drive I get the same results. This is random though. If I right click a few times afterwards, I will be able to select items in the contextual menu. When I'm on the Internet, sometimes I will type a word and instead of the word I type I get a series of random numbers.
Are you using an apple mouse and keyboard or some off brand mouse and keyboard?
Apple keyboard, Logitech optical mouse that I have successfully used for years.
Do you know if they did a disk repair from the Mac OSX install disk?
I did yesterday.
Have you created a new user and test the outcome in the new user?
Do you know what version of Mac OSX you are using?
I reformatted my hard drive and reinstalled the OSX software about six months ago with the same results, immediately after formatting and reinstalling. OSX 10.6.8
So the problem still was happening before you did a reinstall and after the install correct?
Yes. If my hard drive was defective in some way would disk utility see this?
Yes it should of I would think
Well you seem to have tackled this from all angles. The only thing left is to try a different keyboard and mouse if you can.
I have even tried another mouse. Not an apple mouse but nonetheless a functioning mouse and still the same results.
Ok let me see if I can research this for a moment please.
Have you tried to reset the PRAM and NVRAM?
When you did disk repair from the osx disk did you repair it or just verify the drive?
Yesterday I verified and repaired it from the OSX installation disk.
After you installed OSX did it happen right away or did it take some time before it started back up?
Happened right away.
Is your mouse plugged in to the Mac mini or the keyboard?
By right away, I mean with 10 minutes.
Keyboard as always.
Do you have an available USB port on the Mac mini where you can plug it straight to the mac mini instead of the keyboard?
Been there, done that. Same results.
You see I have tried everything, that's why I'm writing to an expert.
This is a unique problem I will say.
I wasn't expecting that response.
There is only two things I know to try here honestly
I was hoping that this would be a known issue and that their would be a solution. What are your two thingsY
Have you booted to safe mode and tried it in safe mode
No, but even if I do and it works what does that mean, that I have to work in safe mode?
No not at all. If you boot to safe mode and it works then something that has been installed is interfering with your keyboard and mouse
The other thing to try is to remove the plist files for both of these devices and reconnect them and see if this fixes the problem
Ok, which should I try first?
Lets work on the plist files first
but I need the mouse to be connected to its on usb port first not in to the keyboard
ok one moment.
Ok we are going to do the keyboard first
Go a head and unplug the keyboard for me
With the keyboard unplugged I want you to click on Finder
Then your HD
Then the library folder
Then the Preference folder
There should be a file named
I want you to click and drag that out of the preference folder and put it on your desktop
Once you have that done I need you to plug back in the keyboard
The computer will see a new hardware and create a new plist file
The Keyboard Setup Assistant will launch automatically. Follow the onscreen instructions to set up the keyboard
the "com.apple.keyboardtype.plist" file is on my desktop but another one was not created in the prefereces folder nor did Keyboard Setup Assistant launch.
did you plug the keyboard back in?
Yes, how else could I be typing this message. I don't have a wireless keyboard.
I followed your instructions to the "T".
let me check something one moment
I wonder if there is another location as well for the keyboard
are you able to find the com.apple.keyboardtype.plist in ~user\Library\Preferences
This file is not in my user preferences file.
I wanted to be sure to make sure it was not hiding somewhere else.
So lets work on the mouse next
I want you to look in both places as we did the keyboard for the file
if you find them then drag to the desktop as well
after this i want you to reboot the computer and meet me back here when your done.
I don't see this file in either place.
My mouse is a Logitech brand though.
Are you there?
yes I am here
I looked up the logictech and that was the file given to me
let me look again
do you see any plist file in there with mouse in it?
what model of logictech do you have?
No, I don't see any file with mouse in it.
ok I am looking on the logitech site now
I've just search my computer for the work "mouse" and there's no file with that word.
and I am not seeing an updated driver for this mouse on the logitech support site either
Nothing with Logitech either.
Ok, well we've been at this for an hour and I don't believe this issue is going to be resolved here.
I notice that the model you are using is considered a legacy device. I am very curious if you could borrow a newer mouse and try it if this will fix the problem
I have tried a newer device. I have 3 computers.
I appreciate your efforts John, but I would only pay if you resolved my issue and you haven't.
Well i can open this up to another expert. Stand by
Is someone else going to assist me.