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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1437
Experience:  BSc H.Dip Apple Certified Professional
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my iPad shows iCloud Backup window with message iCloud is unable

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my iPad shows iCloud Backup window with message iCloud is unable to access the account "pursellkristind". Review your account information in settings.
Two buttons appear that say Ignore Settings.

I touch the buttons and they appear to 'feel' the touch, but nothing happens, and I cannot navigate or do anything. I am frozen to this message.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

First, reset the iPad.

Press and hold both the Home button and the Sleep/Wake button until it restarts.

Then tap Settings - iCloud, and verify your information is correct.

Let me know if it gives any problems.

Kind regards,
David and 3 other Mac Specialists are ready to help you
Customer: replied 4 years ago.

I did this and it worked. Thanks!


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