Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

my 15 inch macbook pro does not load on start. The spinning

circle keeps on spinning only....
my 15 inch macbook pro does not load on start. The spinning circle keeps on spinning only.
Ask Your Own Mac Question
Answered in 1 minute by:
12/1/2012
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
Experience: BSc H.Dip Apple Certified Professional
Verified
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

When you started with cmd+tab+r+p+start button, did you get two startup chimes?

You should hold Cmd + Alt + P +R after pressing the power button. Then you should hear two chimes.

Let me know if you can hear two chimes with those keys.

Kind regards,
David.
Ask Your Own Mac Question
Customer reply replied 5 years ago

yes done that but then screen goes black and then back into the apple load page and spinning wheel again.


 

Hi,

There's plenty more we can try. Next try Safe Mode.

Hold shift at startup until you see the spinning gear.

SafeMode also checks the disk in the background, and therefore takes a long time to start this way. Give it 10-15 minutes.

If it doesn't start, then shutdown again. Start and hold Alt.

What do you see with Alt held?

Thanks,
David.
Ask Your Own Mac Question
Customer reply replied 5 years ago

i had to use start + alt. i see my mac hd icon and a recovery hd icon. underneath is choose network button

Hi,

Choose Recovery partition, then Disk Utility.

Then select Macintosh HD and click Repair Disk.

Let me know what errors it gives.

Thanks,
David.
Ask Your Own Mac Question
Customer reply replied 5 years ago

it says taht the volume macintosh hd appears to be okay.

Hi,

Now run Repair Permissions, and let me know if there are any errors.

Thanks,
David.
Ask Your Own Mac Question
Hi,

Restart normally, and if it doesn't start, shutdown again, and boot holding Alt.

Select Recovery, and select reinstall Mac OS X.

It will take some time, depending on how fast your Internet connection is.

Let me know if you get any problems.

Regards,
David.
Ask Your Own Mac Question
Customer reply replied 5 years ago

will I lose data this way?

Hi,

This step only reinstalls Mac OS X system files. It only replaces the System and Library folders, and doesn't affect anything inside the Users folder at all.

That being said, the integrity of you data cannot be determined now, and you will only know if it is OK by booting up. Which you can only do if you reinstall Mac OS X.

The chances of losing the data are very small, but it is a small chance.

If you do not have a backup, and the data is too important to take even this minute risk with, you can try to back up the contents of the disk using another Mac to connect it with. Do you have another Mac that has FireWire, and a FireWire cable for connecting the two?

Regards,
David.
Ask Your Own Mac Question
Customer reply replied 5 years ago

Its more important to restore the system at this time. I am going to try reinstalling the OS

Hi,

Excellent, and the reinstall is very selective, and will only write the OS to the disk, leaving everything else unaffected.

Also this new way to reinstall puts the latest version on your Mac, so you won't have issues with version mismatches that come from installing a previous version.

Let me know if you get any problems.

Regards,
David.
Ask Your Own Mac Question
Hi Gavin,

Did those steps work? Does all your software work OK after the Recovery?

Let me know if it gave you any problems.

Regards,
David.
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
Experience: BSc H.Dip Apple Certified Professional
Verified
David and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask David Your Own Question
David
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
1,556 Satisfied Customers
Experience: BSc H.Dip Apple Certified Professional

David is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,556 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Forgot passcode iPhone 6 Phone locked. I don't know.
Forgot passcode iPhone 6 Phone locked JA: When did you last change your password ***** Apple ID? Customer: I don't know.***@******.*** JA: Did you try resetting through Apple's online account reset to… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
How do I access my Kindle books from ICloud to my Ipad. Just
How do I access my Kindle books from ICloud to my Ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I need my Apple ID and password to unlock my Iphone SE and I
I need my Apple ID and password ***** unlock my Iphone SE and I don't have any record of either. My ID might be my email address, but I am not sure. Lynn … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have a macOS HIgh Sierra laptop. Version 10.3.2? Is that
Recently my laptop couldn't save revisions I made to a document. Screen says it's out of disc space or memory. What can I do about this? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My firefox is crashing all the time not responding or busy.
my firefox is crashing all the time not responding or busy … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
There is no sound at all. Macbook. About 10 days. I was
about 10 days. I was deleting a lot of files because I was almost out of disc space so I think I deleted something I shouldn't have? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I need to change my apple password. Several monhs ago. I
I need to change my apple password. JA: When did you last change your password ***** Apple ID? Customer: Several monhs ago. JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Moses C
Moses C
Bsc
330 satisfied customers
I am trying to set up my Gmail account on my new computer in
Hi I am trying to set up my Gmail account on my new computer in outlook 2016. It keeps asking for my Gmail password ***** I type in but it wont accept it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
7 months ago I had bad accident with my car and since then I
7 months ago I had bad accident with my car and since then I forgot all my passwords please help me to find out why Nitv***@******.*** password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Forgot password to sign in and also iTunes. Don't remember.
yes I have tried several time and has locked me out. Said to wait for an hour before try again but it will not make a different because I am still confused… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Having problem with numerous things: Such as. My account has
My account has been locked out due to many unsuccessful attempts. How can I resolve this? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Story but I am not locked out. The apple ID I use is
Long story but I am not locked out. The apple ID I use is nrjordan5 @gmail.com It says it is incorrect. When I set up my ipod I may have used another gmail account that I don't remember. HELP … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
69 satisfied customers
I forgot my email and password icloud for my ipad. 2017. And
i forgot my email and password ***** for my ipad JA: When did you last change your password ***** Apple ID? Customer: 2017 JA: Did you try resetting through Apple's online account reset tool? Customer… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am having problems with outlook. All it is doing is
I am having problems with outlook. All it is doing is processing and will not open. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
When I turn on my Apple pro it gave me this. I don't
Well just try to erase everything on it but now it won't work … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Need to purchase TV show and it could not be completed. New
need to purchase TV show and it could not be completed … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
Nothing. I need to get help with my apple ID and password.
Nothing. I need to get help with my apple ID and password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I wanted to upload my iTunes music from my lap top to my
i wanted to upload my iTunes music from my lap top to my GF's IPhone S and checked using a current update. Didn't realize it's loading all my IPhone info and afraid of loosing her info. Right now her … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x