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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.
Before we get started, I will need additional information. Are you unable to send text messages or iMessages. Also, are you getting a red prohibitory sign?
yes i am getting the red signs
it says not delivered
Ok. does this happen to everyone you send a message to?
not all of them
i tried sending message to my sister which worked
but again she was just next to me when i sent it
Are you using [email protected] or verizon?
umm i am from united kingdom
i am using the three network
Does it have a sim card?
and I have also read a lot of articles about many people who have the same problem with the phone
yes it has the sim card
We will try removing the sim card and then reseting just the network settings
do i turn off the phone first?
No. Remove the sim card first.
Then in settings turn airplane mode on for 30 sec and then turn it off.
Ok now go to general and choose reset
Choose reset network settings
When it boots back up, try to send a text once you see your service bar
do i put the sim card in after
the network reset
Ok lets try to reset the network settings again with the sim card. It may be an issue with the card itself
Does your sister also have an iphone 5
she has an android
oh wait i tried sending a messagge to this other guy and it worked
but not to the certain people i tried earlier
Hmm. can you send a new message instead of trying to re-send the only one
When was the last time sending a message worked for that specific person?
i just bought the phone couple of days ago
so it never worked before
Do you know if he has an iphone? Where does he live?
he does not have an iphone
and he lives in the uk aswell
just a few hours from my place
I am not sure why you are unable to send to just him. But I highly doubt there is an issue on your end since you can successfully send to everyone els
no there are only few people i can send the message to
and at the same time there are lots of people i cannot send to
Oh ok so it is not just him. To rule out software issues, you will need to restore your phone back to factory settings. Do you have a backup?
how do i back up on iphone
i am new to iphone
You can back it up to icloud. In settings, click on icloud
Let me know when you are there
Ok is your email address listed?
Click on it
Confirm that your password XXXXX XXXXX
then choose done in the upper right corner
Then scroll down to the bottom and choose storage and backup. Choose backup now
Make sure you are connected to a wireless netwrok
Let me know when it is done backing up
10 mins remaining
Is there a backup time and date underneath the backup now button?
im pretty sure its done
Ok now go to general, choose reset and then choose erase all content and settings. This will set it back to factory settings
could this have happened because i updated to the latest version of ios6
IOS 6 has been giving users different types of issues. It is a possibility but not certain
because last time the same thing happened to my windows phone. I could not access the app store because i updated the software to the latest version
but when i reset the factory settings it allowed me to get in the app store
yea back to start
the resets done
Ok, now follow the on screen instructions, language, wifi etc. when it ask if you want to set up as a new phone choose yes. We will then add your data later
should i sign in with the apple id
should i choose use icloud
or dont use icloud
No, not now
Ok now try to send a text. You contacts will not be there yet
theres no contacts
do i have to type in the number
I know with caller ID, its hard to remember peoples numbers now
its working buddy
wait let me try on some more numbers
i just realized i typed the numbers wrong way
our code is +44
but i just saved the numbers with 44
could that be the reason
because it is working fine now
Ha ha yes it could
When we place your data back, you will need to change your area codes if they are pre saved
lets do the restoration then
Ok. go back to settings, general and erase all contents and settigns
Yes, this time you will choose restore from icloud backup instead of setting up as a new phone
so do i choose the latest back up?
You will just need to re-sync your music when it is done
no worries about that
so that is done
i think it should be sorted
much appeciation for the help
what do I do next then
about the payment
You can go ahead and rate to close this chat
Thank you for your patience and enjoy your new phone :)
thanks a lot for the help :D