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Do you have another keyboard available to test with? Also are you using the keyboard that came with that machine in the box?
yes, i am using the keyboard that came with the imac
no, i don't have another mac compatible board
Is it the ultra thin keyboard?
If you have just a regular keyboard lying around, that can work also. It just need to be USB
i believe it is; white keys on silver - if that helps
How long have you had the machine for if you don't mind me asking
for some reason, the shift key on the right is still functional
Its very possible that just that one key went bad. I have seen this at the apple store. Sometimes its 1 key sometimes its a cluster. Do you have a can of compressed air at your home?
Its possible there may be some debris under that key over the years. Try to blow the compressed air over the shift key.
done - and just tried it - i'm afraid there's no change; also the key isn't damaged or sticky
that's why i thought i had hit a command toggle of some kind without knowing
Yea the hardware under it may just have gone bad. No you did not disable the key. I have seen quite a few of the thin model keyboards random keys go bad. Sometimes 1 key , sometimes an entire row. It happened to mine with the A and D keys and Ive had mine for 3 months.
guess i'm off to the store for a key board
If you make an appointment with apple you can get that same keyboard replaced for a lesser cost than the retail one. There is no difference other than its considered a service part.
I believe it $10 cheaper if I remember correctly
that will be a help
So its work making an appointment for them exchange it with the genius bar.
Did you machine ever have Apple Care?
Are you aware if it has expired as of yet?
i think it has
Here is the link to check , just to make sure. Because Apple Care would cover that.
Do you know where to locate your serial number?
yes - thank you
If its out of warranty /APP. Dont be afraid to ask for an exception
The worst they can say is no. But something like that Id cover myself. They do take into consideration that you have had APPE CARE
they are right up the street - so i'll pop by
Awesome! They open a lot more appointments now so it shouldn't be a long wait.
No problem! Have a great night!
Your welcome :D