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DaniBigApple
DaniBigApple, Mac Genius
Category: Mac
Satisfied Customers: 102
Experience:  4+Years Apple Genius Experience Trainer in Apple core applications
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the shift key on my left has stopped working, although the

This answer was rated:

the shift key on my left has stopped working, although the one to the right is still functional; did i accidentally hit a toggle or some kind to cause this? the key isn't damaged or been abused.

DaniBigApple :

Do you have another keyboard available to test with? Also are you using the keyboard that came with that machine in the box?

Customer:

yes, i am using the keyboard that came with the imac

Customer:

no, i don't have another mac compatible board

DaniBigApple :

Is it the ultra thin keyboard?

DaniBigApple :

If you have just a regular keyboard lying around, that can work also. It just need to be USB

Customer:

i believe it is; white keys on silver - if that helps

DaniBigApple :

How long have you had the machine for if you don't mind me asking

Customer:

for some reason, the shift key on the right is still functional

Customer:

three years

DaniBigApple :

Its very possible that just that one key went bad. I have seen this at the apple store. Sometimes its 1 key sometimes its a cluster. Do you have a can of compressed air at your home?

Customer:

yes

DaniBigApple :

Its possible there may be some debris under that key over the years. Try to blow the compressed air over the shift key.

Customer:

done - and just tried it - i'm afraid there's no change; also the key isn't damaged or sticky

Customer:

that's why i thought i had hit a command toggle of some kind without knowing

DaniBigApple :

Yea the hardware under it may just have gone bad. No you did not disable the key. I have seen quite a few of the thin model keyboards random keys go bad. Sometimes 1 key , sometimes an entire row. It happened to mine with the A and D keys and Ive had mine for 3 months.

Customer:

guess i'm off to the store for a key board

DaniBigApple :

If you make an appointment with apple you can get that same keyboard replaced for a lesser cost than the retail one. There is no difference other than its considered a service part.

Customer:

thanks

DaniBigApple :

I believe it $10 cheaper if I remember correctly

Customer:

that will be a help

DaniBigApple :

So its work making an appointment for them exchange it with the genius bar.

DaniBigApple :

worth*

DaniBigApple :

Did you machine ever have Apple Care?

Customer:

yes

DaniBigApple :

Are you aware if it has expired as of yet?

Customer:

i think it has

DaniBigApple :

Here is the link to check , just to make sure. Because Apple Care would cover that.

DaniBigApple :

https://selfsolve.apple.com/agreementWarrantyDynamic.do

DaniBigApple :

Do you know where to locate your serial number?

Customer:

yes - thank you

DaniBigApple :

If its out of warranty /APP. Dont be afraid to ask for an exception

DaniBigApple :

The worst they can say is no. But something like that Id cover myself. They do take into consideration that you have had APPE CARE

DaniBigApple :

Apple*

Customer:

they are right up the street - so i'll pop by

DaniBigApple :

Awesome! They open a lot more appointments now so it shouldn't be a long wait.

Customer:

thanks

DaniBigApple :

No problem! Have a great night!

Customer:

thanks again

DaniBigApple :

Your welcome :D

DaniBigApple and 3 other Mac Specialists are ready to help you

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