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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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If the shift key doesnt workvthencwhat

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If the shift key doesn't workvthencwhat
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

I will need more detail please.
I am assuming that your iMac will not boot.
Please tell me how new it is.
Do you use a wireless keyboard or a USB type, if wireless do you have a USB keyboard of any type?

Customer: replied 4 years ago.
USB type
Good, now press and hold the power button until it turns off. Then reset the pram pressing and holding these 4 keys down as soon as you press the power to startup.

To do a PRAM reset, you need to restart your machine and hold down these 4 keys all together at the same time.
‘Option’, ‘Command (Cloverleaf or Apple)’, ‘R’ and 'P' all together at the same time.
Keep them down until you hear 4 startup chimes, this is the sound that your computer makes when it starts up, it is like a boonngg. The screen should also cycle from white to black and then back to white along with the chimes.
The sound should also get louder.


This resets all of the system buses on your computer, USB, FireWire, display, ethernet and your keyboard/mouse/trackpad.
This will correct many faults but not necessarily yours.

Try that and let me know what it does.
Customer: replied 4 years ago.
Has no affect. Still get white screen apple ans wheel on white background
Did you get the 4 startup sounds or chimes? Does it make any the sounds like beeps?
Customer: replied 4 years ago.
No beeps. It just does the same thing like I wasn't pressing any keys
On the bottom of the foot is a sticker with a serial number, please tell me what it is. This will help me tell you what to do next.
Customer: replied 4 years ago.
Ok, now I would like you to do the following exactly as it says, no short cuts, no skipped steps or it will fail.

  1. Shut down the computer.
  2. Unplug the computer's power cord.
  3. Wait fifteen seconds.
  4. Attach the computer's power cord.
  5. Wait five seconds, then press the power button to turn on the computer.

Please let me know what happens.

Customer: replied 4 years ago.
Bong. Apple spinning wheel white background
Do you have the instal DVDs?
Customer: replied 4 years ago.
Not originals for this machine but I put sox version 1 dvd in the machine and it is still in it not doing anything
OS X 1 what?
That iMac needs OS X 10.5 minimum.
Customer: replied 4 years ago.
Not sure. Disk in the machine. They are from my original iMac I have snow leopard dsc also This is my friends machine. Can I eject the disc?
To get the disk out shut the iMac down with the power button. Hold the eject key down while starting the iMac. It will come out, then insert the Snow Leopard disk and restart while holding the letter C down, follow the instructions below.

To boot from the installation disc and the Mac is on then start at step #1.

If your Mac is off or will not boot from the hard drive then goto step #3.

1. Insert disc #1, it can be the original that came with your Mac or it can be a retail version newer than the original that came with the Mac.

2. If the disc opens then click on the Install OS X icon, if it does not automatically open then double click the disk icon on the desk top and then click Install OS X.
Your Mac will restart using the install disk.

3. If your Mac is on but will not boot up then insert the installation disk and turn it off by pressing and holding the power until it shuts down.
Now press the power to start it and hold the 'Option' key until the startup manager appears.
If your Mac is off then press the power to start it up, immediately press and hold the 'Option' key for the startup manager.
Insert the disc and click the circle with the arrow to refresh and then select the installation disc to boot from.

Once your Mac is booted from the installation disk the next step is to open Disk Utility.
Click continue at the Language screen, the next screen will be the Welcome to OS X.
At the very top of the screen will be a menubar with 'Utilities', from that drop-down menu select 'Disk Utility'.
There will be a list of hard drives and optical drives on the left of the window, if your drive is in that list then click on it once to highlight.
Now click on the First Aid tab, at the bottom of the Disk Utility window you will see a button called Repair Disk.
Select that by clicking on it. It will either return that everything is okay or that some things were wrong and they were repaired or it found something wrong and it can do nothing about it.
If everything checks out okay or if it does the repairs you then want to repair the permissions.
There will be a button close to the list of drives that says Repair Permissions. Click that to selected and give it time.
There may be a long list of permissions that repairs or there may be only a few.
There will also be some that say SUID that will not be repaired if you have 10.5 or above.
Once you have completed this then you can quit Disk Utility and the installer.
Do Not Install Anything.
Simply restart your machine by selecting it from the menu bar.

If Disk Utility cannot find the internal hard drive then it has failed and will need replacement.
If it sees the drive then repair it and the permissions.
Then let me know.

Customer: replied 4 years ago.
Disk does not eject
Plug the keyboard into a different USB port on the iMac and try again. Try holding the mouse button down also.
It will come out if done right.
If all that fails then I suggest an Apple store.
Customer: replied 4 years ago.
I got the disc out but still cannot get it to do anything but the same thing.
Did you use the Snow Leopard disk to boot from?
Doing that will either boot and you can use Disk Utility to (as the PDF above explains) to diagnose the internal hard drive.
The bad news is that so far I see little hope for it, I think that the hard drive has failed. If you cannot get Disk Utility to find or fix the drive then service at an Apple store is what comes next.
All I can do.
Daniel and 2 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
I think it is hard drive too. Thanks
You are welcome, I cannot do anything with hardware, my arms are not long enough.
I think that I did answer your question though.

You can find the closest to you on the site I linked.
Hope that helps.
Customer: replied 4 years ago.
Thanks. I see you are a believer praise god. You did all you could do. This machine is gone, your help in trying to revive was most appreciated. May the lord bless you and may he make his face to shine upon you and may he give you peace amen