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2. Updated Flash player and now I can't hear or see video's

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on line. Took it off...
2. Updated Flash player and now I can't hear or see video's on line. Took it off and reinstalled but still nothing. Please help.
Submitted: 5 years ago.Category: Mac
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Answered in 1 minute by:
11/2/2012
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Sorry I was answering you go here and tell me what it says at the top of the page

http://www.adobe.com/software/flash/about/
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Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Go to the Apple Logo to System Preferences / Security / General tab under Allow applications downloaded from: make sure the middle one is selected:

graphic
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Customer reply replied 5 years ago

Did that but it's not highlighted so can't click on anything.

It already says "Allow applications downloaded from anywhere"

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
OK there is a lock at the bottom you have to click on. Go to System Preferences/ Flash Player go through the tabs and make sure you aren't blocking it.
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Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Also under Advanced under Updates click on Check Now
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Customer reply replied 5 years ago

Where is "Advanced" Don't see it.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
System Preferences/Flash Player
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Customer reply replied 5 years ago

Says:

Plug-in version 10.3.183.7 is installed.

Plug in blocked

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Check Allow Adobe to install updates then click on Check Now
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Customer reply replied 5 years ago

I did that.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
that is when it says:

Plug-in version 10.3.183.7 is installed.

Plug in blocked?

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Customer reply replied 5 years ago

yes

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Go here and install it manually:

http://get.adobe.com/flashplayer/
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Customer reply replied 5 years ago

I'll have to do this later. I have to leave in a few minutes. Will try it tomorrow.

Thank you.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok
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Customer reply replied 5 years ago

I'm back. Are you here?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
did you install the new version?
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Customer reply replied 5 years ago

Hi, installed Flash player but a window came up with my name and asked for my password. I entered every password ***** think I've ever used. No luck. I did this another time and went to Flash "help" . It asked for the original name I signed up with Flash for. It's been so many years I just don't know. My e-mail addresses have changed several times.

Is there anything I can do to bypass all this or ????

Thanks.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
You don't "sign up" for Flash so I don'tknow what you are looking at. It is asking you for your computer password ***** same one you use to install ANY software.
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Customer reply replied 5 years ago

I've tried every password ***** can think of. It just keeps flashing so I have to try again. I thought I must have signed up for it and just forgot when since I've had it for so long. I don't have trouble installing anything else.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Did you download it from the link I gave you? Did you see this window?

graphic
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Customer reply replied 5 years ago

yes

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
OK did you check the little license box many people forget to do that?
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Mac Support Specialist: Mike, Mac Medic replied 5 years ago
If you have installed software recently it is the same password.
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Customer reply replied 5 years ago

Haven't installed new soft wear recently. I did change my password ***** Mac. I think I did that after I tried installing Flash. It won't take that password ***** I did check the little license box.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
OK then you will have to reset the admin account password. Go here and follow the directions under:

Resetting the original administrator account password
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Customer reply replied 5 years ago

Why do I have to change my account password?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Because you don't know what it is and you need that to install ANYTHING.
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Customer reply replied 5 years ago

Been trying it without success.

To change the password ***** asks for the old password ***** Nothing I try works.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
I need some information and I also want you to check some things that may or may not be affecting the situation :

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
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Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Which username did you choose to reset it should not ask for a password:

graphic
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Customer reply replied 5 years ago

Mac OS X

version 10.7.5

processor 2.3 GHz Intel Core i5

Memory 2 GB 13333 MHz DDR3

Startup Disk Macintosh HD

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Restart and hold Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.
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Customer reply replied 5 years ago

Before I do this I thought I'd tell you that I just changed my password.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok I would do that first then try installing Flash again.
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Customer reply replied 5 years ago

Should I take all the Flash I have on the computer and trash it?

Do you still want me to do the restart & command.....that you said a couple of messages ago?

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Restart and hold Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.

You don't have to remove Flash just install the latest version after you check the drive.
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Customer reply replied 5 years ago

Just checked the drive & will install Flash

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok hopefully the password ***** took.
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Customer reply replied 5 years ago

Same thing when I try to install Flash. No matter what password ***** put in it just flashes & won't take it.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Verify Disk was OK in green type and then you Repaired Permissions?

Go here and download Maintenance for your system version, install it, run it and follow directions then check all boxes and Execute. It will ask for your password. Restart.

http://www.titanium.free.fr/download.php
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Customer reply replied 5 years ago

I have to leave soon for a doctors appt. Will have to do this when I get back. Thanks for all your help.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok
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Customer reply replied 5 years ago

I did the download like you said. It asked for my password ***** won't take any of them that I tried.

I'm so frustrated with all this that I'm ready to scream!

Customer reply replied 5 years ago

What now???

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Hold “Option” at boot and select the “Recovery” disk at the boot menu

Wait for “Mac OS X Utilities” menu to appear, indicating that you are booted into recovery mode

Click on the “Utilities” menu and select “Terminal”

graphic

Type the following:

resetpassword

Confirm the user account and then the password ***** and reboot Mac OS X 10.7 as usual with your new password

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Customer reply replied 5 years ago

No "Terminal" Says: Select disk, volume or image (choices)

500.11 GB Toshiba MK

Macintosh HD

Disk 1

Mac OS Base System

Clicking on any of above takes to window saying:

First Aid/Erase/Raid/Restore

or Partion

No way to type anything on that screen.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
This is what you should see when booting from Recovery HD and going to the Utilitites menu:
graphic

If you don’t see that then you are not booted to Recovery HD or you are not running Lion.
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Customer reply replied 5 years ago

I have just followed your directions for the 4th time. A window comes up that says:

Mac OSX Utilities

(options are)

Restore from Time Machine Backup

Reinstall Mac OSX

Get Help on Line

Disk Utility----This is the one I click on and get the same info that I reported to you in the last message.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Sorry that last image was wrong, look at the top of the screen like the first picture I sent, don't click on Disk Utility look at the top of the screen:

graphic
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Customer reply replied 5 years ago

Did that. Changed the password & it instructed me to restart the computer & use Keychain access in the Utilities folder in Appl. folder. I did that

and it would let me access the new password.

Customer reply replied 5 years ago

Now a window comes up on Mail and Safari asking for my Keychain password ***** they won't take the new one.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Sorry, I am out of ideas. I will opt out and hopefully another expert can help you. Good luck.
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Customer reply replied 5 years ago

Please tell me how I can get the Keychain to not ask for password. I'm afraid that it won't let me access mail or safari if the computer is turned off.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
I have opted out
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