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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2867
Experience:  worked as a Tech support Associate for Apple products
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I have just upgraded to an iphone 5. My phone tells me that

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I have just upgraded to an iphone 5. My phone tells me that a person next to me is not available for facetime when they are. They can call me via my phone number on facetime and it connects but I cant call them on their phone number. However, I can call them on their email address. I have tried restarting my phone, turning the facetime off and on and reverifying my apple account. Nothing fixes the problem!!!! Helpppppppp

At the other end, make sure when they go to settings - FaceTime, their phone number is XXXXX under the section "you can be reached at"

If not, they have to add it.

Let me know whether this resolves your issue.

Thank you
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