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Before we start troubleshooting, Do you receive an error message?
Ok, lets check for updates first. Can you click on the apple logo in the upper left corner and choose software updates
its checking now for updates
It is saying updates are available, shall I install them?
Can you tell me which ones are available?
Ok thats not important right now. You can update that later. Is iPhoto in your dock
Ok. Can you Press and hold the option key while clicking on iphoto
Are you continuing to press and hold down the option key until a box appears after clicking on iphoto
A small black pop up box appears
Ok, how many libraries are listed?
Just the iPhoto Library, when I click it a box opens saying 'Unreadable file 1 The following file could not be imported. The file is in the iPhoto library folder'
Ok does it give you an option to continue?
Just an OK button, when clicked the same warning appears again and then when clicked again goes away.
Lets try to rebuild your library. Can you quit iphoto
OK done that
Now Press and hold Command+ Option+ Shift while clicking on iphoto. Continue to hold until you get a dialogue box
When I quit iPhoto the icon disappeared from the dock
Open it again. When it appears in the dock, right click it and choose options>keep in dock
OK it opens applications folder with the iPhoto icon in the page
Can you drag iphoto to the dock
Repeat done that and the applications folder opens for iPhoto
When you press and hold those 3 buttons while launching iphoto, did a box pop up?
Dragged to the dock
Ok Now press and hold command+option+shift while clicking on iphoto
OK rebuild photo library box opens
Yes click on the last option to rebuild database
let me know when it is done
That was quick. Did it open to your photos
Yes, I don't keep many in there
Ok now quit iphoto and see if you are able to open it normally
It does open normally then a box appears saying '26 photos have been found in the iPhoto Library folder that were not imported would you like to import them now? If I say yes iPhoto shuts down with a warning telling me so and asking if I want to re-open. I re-open and the same warning, I click no and iPhoto opens normally.
Do you know which photos it is referring to?
No idea! They are all backed up anyway, how can we get rid of this warning?
Lets delete iphoto's plist files. What operating system are you running>
OSX Lion 10.7.5
First, quit iphoto. Then click on the finder icon which is the first smilie icon in the dock. In the top menu bar, you will see a GO option
You mean 'Go to folder' option, done that and a box appears asking which folder to go to
In Go, press and hold the option key. You should now see a library folder appear
There isn't an option that says just GO in the smiley icon only Go to folder
Ok choose go to folder and paste ~/Library
OK a host of folders appear in the library folder
Ok, now find the preferences folder
OK opened that
Now locate and delete com.apple.iPhoto.plist
OK dragged to trash
Ok now open iphoto again
Same warning about 26 photos comes up I click yes to import and iPhoto shuts down again!
Close iphoto, open finder and choose your pictures folder
OK I am in Pictures folder
Now right click on "iPhoto Library" and choose 'Show Package Contents'
How do I right click ?
If you do not have right click enabled, Press and hold down the control key and then click on iphoto library
Does not have 'show package contents' listed
Are you clicking on your actual library or iphoto application?
In pictures where I store my picture folders iPhoto Library is listed. I am right clicking that
What are the options that come up?
move to trash
Hmm that is strange
et info, compress iphoto library, burn iPhoto, duplicate, quick look iPhoto library ,.....
Can you click on iphoto library and choose command+i
Show package contents should be the third option
Right above open with
NO an option box does not open just info about the folder : size when created etc
Can you choose get info then
Click on the lock in the bottom right corner and type in your password
Under "Sharing and Permission" Is your account name listed?
Yes Privilige is read and write
When you click on the gear to the left of the lock button, do you see apply to enclosed items?
Can you select that
ok and I applied yes
Ok, did it finish?
Ok now click on the magnifying glass in the upper right corner and type in disk utility
In the left, choose macintosh HD and then select repair permissions
OK reparing permissions activated, about 26 minutes
Ok, let me know when it is done. Make sure iphoto is closed
ok it finished
Ok now can you right click on iPhoto Library and tell me if show package content appears
no it doesn't
OK now it says 28 photos to import
Does it still quit when you hit import
yes and it details the problem details and system configuration, process path identifier etc
Does it allow you to choose anything
OK or Reopen
or hide details
And the dialog comes back when you hit reopen correct?
Yes, now it says 30 photos!
It keeps growing. Can you right click your iphoto library again. Does it list anything with package or content
How many photos do you have in your library
Before we go there, in Pictures when I click iPhoto Library it lists a folder named import. This has 30 images that seem to be duplicated from 2 originals. What if we deleted that folder?
Thats exactly what I was looking for. that folder is suppose to be in show package contents but its not showing. TRASH IT :)
The entire import folder
TRASHED, shall I now try and open iphoto again?
Woo hoooo! - team work, time for Champagne!!!! All good.
Ha ha awesome!!!
You can now go ahead and rate my answer and end the Chat. You can also get back to me anytime you want even after rating at http://www.justanswer.com/computer/expert-michelleblack/.Enjoy the rest of your day :)
Thank you Michelle, enjoy your day too. Tony
No problem :)
Thanks for your Patience Tony :)