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Before we get started, quit itunes and reset your iphone by pressing both the sleep and home button until the apple logo appears
It's ok to reset the phone even tho I'm in the middle of setting it up for the first time?
So is this the first time you every plugged it into itunes on your computer?
Yes. I am configuring the iphone 5 for the first time.
Well to start congrats on your new phone :) Does iphoto recognize your iphone?
at least it didn't pop up at all.
Can you open iphoto and see if shows up in the left column
It looks like it does. there is an iphone icon on the left between "last 12 months" and my first folder of photos. And the main screen says "there are no items to import"
I am a tech moron, btw. in case u haven't noticed. =)
Ha ha no you are not. At least we know it is not your phone or your computer. Can you click on the apple icon in the upper left corner and choose software updates. let me know which updates are available
it says my software is up to date. no new software to download at this time.
Ok lets delete itunes Plist file. This will dot delete any of your music. What operating system are you running?
Mac OS X
I've had trouble with itunes recognizing my old phone too. but it was fine last night when I synced. also, i could never figure out how to update the operating system on my 3Gs. itunes would never offer it.
The reason why itunes will not recognize your iphone 5 is because you do not meet the system requirements. You will need 10.6.8 with iTunes 10.7
How do I get that?
do i have to buy a new computer? can 2 users sync to the same computer? my husband has a new apple desktop. can we both sync there?
You can absolutely share computers and use the same itunes for your devices. You can also create a separate user account if you wish. To determine if you can even upgrade to 10.6. Click on the the apple logo in the upper left corner and choose about this mac
ok. did that...
Can you read me the processor and memory
2.16 GHz Intel Core Duo
1 GB 677 MHz RAM
Ok great, your computer can upgrade. Now you have 2 options. You can either take your computer to your local apple store and have then update it for you. Or you can buy the install disk from amazon or ebay. Apple no longer sells 10.6 which is snow leopard
Hmmm..... ok. In the meantime, what do I do with the phone? just leave it in the current stage of configuration? or should i sync to my husband's computer for now. will it automatically download all his stuff if I do that?
To get the phone up and running you do not need itunes. But if you need to sync your music, you can plug your phone into your husbands computer. Did you purchase all of your songs and applications from itunes? Also was your old phone running IOS 5.0?
I did purchase all my stuff from itunes. my old phone was running --- how do i tell what it was running? i'm in settings > about - is it version? modem firmware?
i think it's hopelessly outdated. there were apps i could no longer run because the operating system was too old.
Click on about and look at version
version 4.1 (8B117)
Ok yea you are too behind. Well the good news is that you can download all of your purchases from itunes without your computer and apple now backs up data to icloud. They are trying to do everything wirelessly which is super helpful
ok. i have a genius bar appointment in 1 1/2 hours. hopefully they can get it going.
Well I can still assit you in setting up your iphone since you will not need itunes if you like
yes! i'm at the point in configuration where it says 'connect to itunes' but then there's no next button. i've already lost service to my old phone, so i think it's connceted.
Ok, lets start over. Press and hold the sleep button to slide to power off
the sleep button is the one on the top?
Ok now turn it on. It should be at the welcome screen
it's starting at the beginning, asking if i want english
Ok now choose your language
yes choose english
ok. and then the US
i'm already hookedup to my wifi network
set up as new phone?
Let me know when it is at the home screen
ok. now i have to get help getting my apple id. can't remember that.....
Did you forget the password?
i forgot everything. i know my itunes log in and password
is that different than apple id?
That is the same
ok, just a minute..
i should set up icloud shouldn't i?
done. i've activated find my iphone, and siri, now it's asking me diagnostics - automatically send?
ok. i'm at the home screen and a pop up says "cannot back up this iphone cannot back up to icloud without a verified email address" i'm going to setting to do that....
ok, i have to check my email to verify my account. my apple id is currently my work email, but my default email on my old phone was gmail. should i go to gmail?
Check your email. Apple sends a verification email to confirm
but will my verification email go to my work email since that's my apple id?
i don't see it in the gmail i've just set up...
It sends it to your work email address. can you check that one
ok. they verified my address. i went to setting and tapped on icloud, as instructed. it has my apple id as my work email. then a bunch of buttons are on except mail and notes (contacts, calendars, reminders, and safari are 'on') why are the other 2 off? should i turn them on. is this referring to stuff syncing to icloud?
No that does not sync to icloud so you can leave it off. Scroll all the way down to storage and backup and confirm that it is enabled
yes. iCloud backup is 'on'. does it do this automatically?
yes. You can also do it manually if you wish. Now let me show you how to re-download your purchases
Click on itunes
At the bottom right corner, choose more then choose purchases
ok. is this to restore just music or apps too?
This music. We will do apps too
ok. i chose music.
Do you see all of your music?
Ok so you can hit download all. Now lets do your apps. It works the same way. Click on the app store icon
um...i hit a button "all songs" and now it's thinking. the screen is white.
Allow it to process.
You will then see a "Download All" button in the upper right corner
i think it's stuck. the "clock"/circle thingy isn't spinning....
Ok, quit itunes and try again
is there a way to quit besides hitting the home button?
the apple Q equivalent on the keyboard?
Yes. Double tap the home button. You will see recently opened applications. Press and hold itunes until you see a red prohibitory sign. Click on the sign to close it
same thing is happening. you know what? i think i'll wait until i can download everything from itunes at once. i'm just happy to have the phone since i don't have landline.
Service is totally slow due to Sandy so that may be the reason it is taking so long
ok. that makes sense. i *really* appreciate your help! i learned so much - like how to quit a program on my phone. and that apple id is the same as itunes. thank you so much!
You are so welcome. Before we disconnect, do you want me to walk you through re-downloading apps?
won't it do that thru itunes too?
when i can finally sync?
Yes. There are 2 ways to sync now. Through itunes or through icloud. You can choose the option that is easier for you
so are you trying to show me how to set up syncing thru icloud?
iCloud is already set up. Just like how I showed you how you can re-download your music without connect it to itunes, Applications work the same way
do i have to do it once, like you're showing me, for it to work in the future?
because i still don't understand how to get the music to download thru itunes.
Remember in itunes where you choose "all music" when the server is working, all of your music will appear with the option to download all which will then download to your phone
ok, so maybe the fact that i don't have a download option is because the server is currently not working?
But lets check the app store
Can you open it
aha. got it. app store open
Ok now click on the updates button located in the lower right. You will then see a "Purchased" Tab
ok. same as itunes. i see 'all" and "not on this iphone" and all my apps with the icloud icon next to them, but no download button
Well at least you know how to get there. For now, the server is down so it is not available to this moment
yes. thank you for showing me. one more time, do i need to do this once for each of them in order for it to automatically sync to icloud in the future?
Nope you will only need to re-download it once. It is already in the cloud
got it. once more thing. there is a red 1 on the settings icon, like when you have a text message, but when i open settings i can't figure out what it's notifying me about...
Sure, Click on general
It may be an update
duh. there was a 1 there. then a 1 on software update, which i clicked. ok, i'm getting the latest software update now. download and install right?
Apple just released an OS update this morning
i'm going to update later. i gotta jet to get to my genius bar appointment.
Ok, well we are all set! You can now go ahead and rate my answer and end the Chat. You can also get back to me anytime you want even after rating at http://www.justanswer.com/computer/expert-michelleblack/.Enjoy the rest of your day :)
Thank you SO MUCH!!! You have no idea. Thank you for being so patient with me. You have a great day too..... -jessica