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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11193
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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my ipad is disabled its sayes to connect to itunes but itune

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my ipad is disabled its sayes to connect to itunes but itune wont let me connect with out the passcode before i can connect. please help
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Since it is disabled, you have to restore your iPad from iTunes on your computer. You must restore it by putting it to DFU (Device Firmware Upgrade) Mode. DFU Mode is a mode which will allow you to restore your iPad to working condition. Put your iPad to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below to put your iPad to DFU Mode;

  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes application on your computer
  • On your iPad Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.
  • Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank. Timing is critical when you put it to DFU Mode, so keep trying until it goes to DFU Mode.

Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until we solve the problem

Customer: replied 4 years ago.

I left it over night to restore as it said 8 hours this morning it still is locked so i have started again now 6 hours to go ?


You need an faster internet connection to download the iOS file. Goto and run the tests and let me know your Upload and Download Speed
Customer: replied 4 years ago.

I left it over night to restore as it said 8 hours this morning it still is locked so i have started again now 6 hours to go ?


Did you got mylast resposne ?
Customer: replied 4 years ago.

Download 3.65mb/s Upload 0.31 mb/s Ping 48ms

Which iPad is this ? iPad 1, 2 or 3 ?

3G or WiFi ?
Customer: replied 4 years ago.

i bought it for my wife last christmas if that helps as i dont know which model except it was 64g version the top model at the time.


What is it's model number ? Look at the back side (in bottom) and you can find the model number
Customer: replied 4 years ago.

all i can see is ipad 64GB

You can find the Model on the back of the iPad's case. It should be like A1395, A1396 etc. Please check it again.

See this article too :
Customer: replied 4 years ago.

ok it is A1396 that is small writing.

Thanks. It is iPad 2 GSM (3G + WiFi model) Now, we can manually update your iPad. So first, download the iOS firmware for your iPad from here :,2_6.0.1_10A523_Restore.ipsw

Let me know once you did that, so we can move to next step
Customer: replied 4 years ago.

that file is saying 10hours to download so maybe a while

You have a good download speed, but you are not getting it on your computer. For your connection, it is supposed to take only 1 hour or less to download it. Can you download that file from different computer or network if possible ?
Customer: replied 4 years ago.

sorry no

Are you using a Mac or PC ?
Customer: replied 4 years ago.

using a pc

Download and install this Download Accelerator application from here :

Copy the this link --->,2_6.0.1_10A523_Restore.ipsw

Then open Orbit Downloader, click New button and paste the link you copied above and hit Downoad button. The download will start. Orbit Downloader will accelerate your download speed, also allow you to Pause/Resume downloads. So even if your connection interrupted or lost power, you can resume the download
Customer: replied 4 years ago.

thank you it has two hours to finish download chat later.

Ok..Let me know.
Just checking, how is it going ?
Customer: replied 4 years ago.

it has now downloaded


Now open iTunes and put your iPad to DFU Mode. Then in iTunes, hold down Shift key on your Keyboard and click Restore button. This will ask you to select the Firmware file. Select the downloaded file and click Click/Restore
Customer: replied 4 years ago.

firmware file is not there ?


Check C:\Downloads folder
Customer: replied 4 years ago.

found it now itunes is restoring the software on this ipad.

Great ! Now, let it complete...
Customer: replied 4 years ago.

thank you for your patience and help it has restored. I will leave good feedback.

If you like my service, please rate me as Excellent Service. Thank You

Best Regards,
Ashik and 2 other Mac Specialists are ready to help you

iPad is disabled: Troubleshooting   

If your iPad is disabled, the issue can be fixed in a variety of ways. The ideal course of action will depend on the tablet’s status, as different iPads might display differing symptoms.  

Rebooting to resolve simpler iPad issues    

For tablets that tend to freeze during use, but are still capable of booting up when prompted, a reboot could be enough to fix the issue.  

  • To force a reboot on an iPad,