Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

i have an iMac. I am trying to open iMovie. this dialogue pops

up "The previous attempt to...
i have an iMac. I am trying to open iMovie. this dialogue pops up
"The previous attempt to open this movie failed, do you want to ignore it?"

whether i indicate yes or no it shuts down and the cycle starts again. I have shut down and rebooted several times but it does not respond. I can't open iMovie
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
10/25/2012
Techie_Ben
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1,773
Experience: 10+ years in hardware/software experience
Verified
Thank you for the question. Can you please do the following and let me know what files you see in the folder at step 5?

  1. Open the Go menu from the menu bar.
  2. Select Computer.
  3. In the Finder window that appears, open your hard drive. It is most likely named “Macintosh HD.”
  4. Open the Library folder.
  5. Open the QuickTime folder.
Ask Your Own Mac Question
Customer reply replied 5 years ago

file://localhost/Library/QuickTime/AppleIntermediateCodec.component/


file://localhost/Library/QuickTime/AppleMPEG2Codec.component/


file://localhost/Library/QuickTime/Flip4Mac%20WMV%20Import.component/


file://localhost/Library/QuickTime/Flip4Mac%20WMV%20Advanced.component/


file://localhost/Library/QuickTime/Flip4Mac%20WMV%20Export.component/


file://localhost/Library/QuickTime/QTMpeg4Codec.component/


file://localhost/Library/QuickTime/3ivxVideoCodec.component/


file://localhost/Library/QuickTime/CanonMJPEGAVI.component/


file://localhost/Library/QuickTime/CanonMJPEGAVIDec.component/


file://localhost/Library/QuickTime/CanonText.component/

Thank you. Please delete this file:

3ivxVideoCodec.component

Then empty your trash and try to launch iMovie again.
Ask Your Own Mac Question
Customer reply replied 5 years ago

this seems to have worked...thanks. I will give you a superior rating. Can you explain why that file needed to be removed?


john

Yes, of course. That file was a part of an older library that conflicts with more recent versions of iMovie. An update to iMovie will require that file be removed so that it does not conflict when iMovie loads the necessary library files it needs to run. When you launch iMovie, it loads that library if it is present in the location you removed it from, and it doesn't know how to handle it anymore since it is old and unexpected. I'm glad the issue is resolved. Let me know if you have any questions on this and I'll be more than happy to assist further. Thanks again!
Techie_Ben
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1,773
Experience: 10+ years in hardware/software experience
Verified
Techie_Ben and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask Techie_Ben Your Own Question
Techie_Ben
Techie_Ben
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1,773
1,773 Satisfied Customers
Experience: 10+ years in hardware/software experience

Techie_Ben is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I made a huge video file on iMovie on my iphone 6 (64GB
Hi, I made a huge video file on iMovie on my iphone 6 (64GB phone). 18 mins of high quality footage to be exact. I can't get it transported out of your app to dropbox or anywhere else. But I discovere… read more
George Sibiya
George Sibiya
PhD
194 satisfied customers
I just upgraded from iMovie 9.0.4 to 10.1.7 and did the
I just upgraded from iMovie 9.0.4 to 10.1.7 and did the "Upgrade Projects and Events". It seemed to load most of my home movies, but I can't seem to open any of them. Under "Projects", I have lots of … read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
26 satisfied customers
Imovie, my project, the film became larger and is cutting
imovie, my project, the film became larger and is cutting off images … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
My iMovie is freezing up and I can't quit the app. I'm
My iMovie is freezing up and I can't quit the app. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
IMovie will not let me split clips if the clip is past 42
iMovie will not let me split clips if the clip is past 42 seconds … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Just finished creating an iMovie 300+ slides and music .Now
hello Just finished creating an iMovie 300+ slides and music .Now ready to save it as m4v or iTunes or to DVD.....but can't find the EXPORT I am using iMovie Ver 10.1.7 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Im trying to edit gopro footage in imovie and it keeps
im trying to edit gopro footage in imovie and it keeps getting deleted and then a message comes up that says "the document imovie library 1 could not be opened. permission denied … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Imovie won't share to file. I have the latest mac book pro.
imovie won't share to file. I have the latest mac book pro. I regularly dump to an external harddrive to keep plenty of free memory. It worked for 2 movies then stopped working. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I am using iMovie 10.1.7 and cannot share a video. Mac os
I am using iMovie 10.1.7 and cannot share a video. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I am trying to import a video from an SD card into iMovie
I am trying to import a video from an SD card into iMovie and then export the video into Youtube, but I get an error message saying, "This item cannot be shared while it is still referencing media on … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
450 satisfied customers
Imovie 10.1.7 crashes on startup. IMac 24" mid- 2011, runing
imovie 10.1.7 crashes on startup. JA: What's the model and Operating System (OS) of your device? Customer: iMac 24" mid- 2011, runing 10.12.6 JA: When did you purchase your iMac? What troubleshooting … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
IMovie project won't export to Theatre, File or any option -
iMovie project won't export to Theatre, File or any option - getting error Video rendering error: 10008 (iMovie error 10008: renderVideoFrame failed) Simon … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
I can not transfer my mxf file to Imovie It allowed me
I can not transfer my mxf file to Imovie It allowed me before and now all of a sudden it will not let me … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Not recognizing external drive in imovie. Sierra 10.12.6. 1
not recognizing external drive in imovie JA: What's the model and Operating System (OS) of your device? Customer: sierra 10.12.6 JA: When did you purchase your Apple device? What troubleshooting have … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Will not burn man iMovie, what can I do to locate that info,
will not burn man iMovie JA: What's the model and Operating System (OS) of your device? Customer: what can I do to locate that info JA: When did you purchase your Apple device? What troubleshooting ha… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I can't seem to update my iMovie app. Yosemite I believe,
Yosemite I believe, updated that once from the original. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
I was just working on iMovie and it quit unexpectedly while
Hi I was just working on iMovie and it quit unexpectedly while I was working on my project. I opened the application again and now all my projects are gone, all my imported media is gone, and it says … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I can't get iMovie to export to file iMovie 10.1.6 Mac OS
I can't get iMovie to export to file iMovie 10.1.6 Mac OS 10.11.6 -- I see large intermeidate files but .mp4 file is 0 bytes … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x