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Greetings,Thank you for your question and your time today.My name is Jason and I will be the expert working with you today to help resolve your problem.
Are you attempting to open your Gmail account through the Mail application on the iPad or through the browser on the iPad?
Through the mail application
Thank you for the update.
What happens when you open the application? Are you given any errors?
Pushing the application, it opens the gmail page but does not update the mail box. It will not either receive or send mail.
Has it ever worked?
Yes it has worked fine up until sept. 20th
Did you make any changes to your Gmail account since then?
Rather, did you make any changes to your account before that/
I am not sure but I did change the pass word in the recent past but do not remember exactly. I should also mention the same account works fine on my
Thank you for the update.May I please, remote into your computer so that I can better help you resolve this problem?
I suppose that is OK? What are the safety risks in doing that?
Have you tried removing the email account on the iPad and putting it back?
There are no safety risks.
Once I disconnect, there are no remnants of the connection.
Thank you.Please, click the following link and allow the remote app to run: http://22.214.171.124:8040/?Session=606e12c5-8a18-4230-a559-e14c088f710c&SUPPORT=NET
I suppose that is OK? What are the safety risks doing that?
Did you have any problems with the link?
Not intentionally(I am 82 yrs old!!)
Do you wish to attempt to remove the account and put it back?
I will attempt
It appears that the problem was resolved
No thank you. I believe I have completed the formalities of payment?