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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37873
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Hi my name is XXXXX XXXXX apply ID is disable and I cant remember

Customer Question

Hi my name is XXXXX XXXXX apply ID is disable and I can’t remember my security question and my Hotmail email is canceled for some reason & I can’t activate it anymore I tied for few months, I know my Apply ID will it be possible to change my old email to new one so that I can activate my Apply ID
Submitted: 4 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 4 years ago.


I'm sorry about your itunes / Apple ID account issue. You've tried to recover your apple ID account at the website, but it did not work.

In this case, please go to the website:
, click on iTunes
, click on iTunes store
, click on Account Management
, click on "Apple ID has been disabled for security reasons" alert

, click on Continue.
, then see contact options there and/or call Apple



Please let me know if there is still any issue. Thank you.

If you would like any additional information or have more questions please don’t hesitate to ask!

Please remember to only rate my answer when you are satisfied. IF you feel the need to rate bad or poor service, please stop and click on the REPLY tab and reply with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,

Customer: replied 4 years ago.

You have directed me to support which it has just directed me to reset my password, I have informed you that I don’t remember my security question and my mail account is cancelled.

Expert:  Viet - Mac Tech replied 4 years ago.

You've given me a negative feedback, but did you try my exact suggestion? You need to chat or call Apple; tell them you cannot reset the password online:



Please do not rate my answer until everything is done. Please just reply back via this web page if there is still any issue. Thank you,