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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2866
Experience:  worked as a Tech support Associate for Apple products
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Can't log into iTunes/App Store after installing IOS 6.0 on my iPhone

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I installed 6.0 on my iphone, and now I can't log into itunes/the app store. I get a message "Could not sign in. An unknown error has occurred" every time I try to log in (been about 5 days now -- ever since I installed the new software.

Sorry to hear that you are not able to access the app/itunes store.

What about accessing safari? Are you able to access the internet through safari?

Customer: replied 4 years ago.

Yes, that's no problem. It's just apple id that's a problem

I need to know one more information. Does that error message come up the very moment you open the app/itunes store? Or does it occur while purchasing/downloading something?

Customer: replied 4 years ago.

While purchasing/downloading. I can search for apps, etc. Just can't download or update --

Let's reset your iphone first.
Press and hold the power button and the home button together until you see an apple logo.
Let me know whether this resolves your issue.
Customer: replied 4 years ago.

No, it still won't let me sign in to apple store

Let's go to settings > store.
There, your apple ID would be listed. Tap on it and then on "sign out".
Now try to sign in again.
let's see whether this helps.
Customer: replied 4 years ago.

Yes, that worked. Thank you!

Great to know that :)

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