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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1495
Experience:  BSc H.Dip Apple Certified Professional
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My laptop will not open to the desk top, I only opens to the

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My laptop will not open to the desk top, I only opens to the grey background and does not ask for a pass word
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

Try shutting down, then hold Shift when you start to get to Safe Boot.

If this works, restart normally.

If it doesn't restart normally, or in Safe Boot, please get back to me with the following information.

- Age of Mac
- Type of MacBook, can the battery cover be removed with a latch at the bottom?
- Do you have discs that came with it?

Kind regards,
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