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my sony handycam dcr-hc36 will not initalized with my imac is

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my sony handycam dcr-hc36 will...
my sony handycam dcr-hc36 will not initalized with my imac
is this camera compatible? i use a firewire cable
Submitted: 5 years ago.Category: Mac
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Answered in 5 minutes by:
9/2/2012
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 5 years ago
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified

MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

I actually have a Sony Handycam myself- so I am sure I can assist you


 

MacTechTrainer :

can you provide me first what version of Mac OS X you are using?


 

Customer:

macox10.6.8

MacTechTrainer :

Ok bear with me if you would, let me check my Mac resources for your version of Mac OS X


 

MacTechTrainer :

thanks for your patience


 

MacTechTrainer :

it looks like your Sony handycam DCR-HC36 may not be compatible with your iMac and 10.6.8 Snow Leopard


 

MacTechTrainer :

here is Apple's iMovie 11' Camcorder Compatibility guide


 

Customer:

thank you

MacTechTrainer :

I just check three more times


 

MacTechTrainer :

because I don't want to mislead what I am confirming


 

Customer:

that why is it doesnot the camera


 

MacTechTrainer :

and they hardly support any DCR models


 

MacTechTrainer :

that is the ONLY reason why


 

MacTechTrainer :

I had to shop hard for my Sony Handicam just to make sure it was compatible with my Mac


 

MacTechTrainer :

and I admit I was a bit nervous because i was not sure if it would work


 

MacTechTrainer :

but it was on that list per the link I just provided you


 

MacTechTrainer :

so that proved that Apple is true to their compatibility with third party products


 

Customer:

thank you for the info, i try everything, including deleteing perferences.

MacTechTrainer :

camcorders and cameras


 

MacTechTrainer :

I am sorry I was not able to connect with you sooner


 

MacTechTrainer :

how long have you had your Handicam if I may ask?


 

Customer:

3 years

MacTechTrainer :

"HandyCam" - sorry


 

MacTechTrainer :

That is why I could not see any DCRs on the camcorder list for Apple


 

MacTechTrainer :

but


 

MacTechTrainer :

I have an idea


 

MacTechTrainer :

so I am not throwing the towel on this yet


 

MacTechTrainer :

Do you use SD cards in your handycam to store video as well as photos?


 

Customer:

yes


 

MacTechTrainer :

And the videos store ok on the SD card, correct?


 

Customer:

i did not stored any video , sd card.

MacTechTrainer :

ah, so you can only store still shots (photos) on the SD Card?


 

MacTechTrainer :

Let me briefly explain why I am asking


 

MacTechTrainer :

If you can get a Mac-compatible smart card /SD card reader


 

MacTechTrainer :

you can set up that reader on your iMac


 

MacTechTrainer :

and would be able to upload video onto your Mac OS X system


 

Customer:

possible yet

MacTechTrainer :

and then can use those videos in iPhoto, iMovie, Aperture, etc


 

MacTechTrainer :

It works


 

MacTechTrainer :

because I have tried it


 

Customer:

thank you

MacTechTrainer :

you are most welcome


 

MacTechTrainer :

do you have any other questions regarding the information I have provided


 

MacTechTrainer :

please do not hesitate to bookmark this session in your web browser


 

Customer:

no


 

MacTechTrainer :

so you can come back to this session if needed


 

Customer:

thank you


 

MacTechTrainer :

if you are ok and good to go, then I want to say thank you for allowing me to assist you


 

MacTechTrainer :

and for contacting JustAnswer.com!


 

MacTechTrainer :

Regards,


 

MacTechTrainer :

Terry ("The MacTechTrainer")


 

MacTechTrainer :

Sr. Mac Support Specialist


 

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
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