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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2872
Experience:  worked as a Tech support Associate for Apple products
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Hello Sir, I am Mr. Clyde Jalosjos who just bought an iPad

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Hello Sir,

I am Mr. Clyde Jalosjos who just bought an iPad WI-FI Cellular 64GB Black Part Number:MD368LL/A, Serial No:DYTHV5M1DVGJ.

I downloaded "Today's Christian Music last 12:MN more or less and listen to the music but after three or four songs my iPad screen's gone off and after 3 minutes the audio has gone off too. I tried to charge it for how many hours but of no avail, still my iPad can't be on. Can you please explain to me what happened please.

Grand Turk, TCI
Hi Clyde,

Sorry to hear that your ipad is not turning on...:(

Might be your ipad is not having enough charge or it could be frozen.

Let's try a reset first. Press and hold the power button and the home button together for 10-15 sec. Let me know if you get any apple logo and whether this resolves your issue.

Thank You
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