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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11182
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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How can I get system preferences to open?

This answer was rated:

How can I get system preferences to open?
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

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What really happens when you open System Preferences ?
Customer: replied 5 years ago.

Nothing happens when I click on System Preferences in the apple icon.


Customer: replied 5 years ago.

You still there Ashik?


Sorry for the delay...I was helping other client here. Goto Applications and can you find the System Preferences in there ? If so, can you open it from there ?
Customer: replied 5 years ago.

System Prefereces is not in Applications.


That means somehow the System Preferences application is got deleted or moved from that location.

Download System Preferences app from here :

Then put the System Preferences to the Applications folder. Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.
Customer: replied 5 years ago.

That app won't launch. It did download though. I tried launching it a few times.

Did you got the System Preferences from the zip file you have downloaded ? Also try restarting your Mac.

Customer: replied 5 years ago.

Yes. I got System preferences from zip file, but it will not launch. I'm restarting Mac.

Goto Macintosh HD > Library > Preferences folder and trash the file.

Then goto Macintosh HD > Users > your username > Library > Preferences folder and trash file if you can find it there too.

Then restart your Mac. Does that works ?

Customer: replied 5 years ago.

I don't have file.


Can't you find that file in both Library > Preferences folder ?
Customer: replied 5 years ago.

Nope. I have this: plist

But no


There is supposed to be a plist file. Open Terminal application from Applications > Utilities folder. Then run the following command

cd ~/Library/Preferences/


sudo rm --f

Any errors ?

Customer: replied 5 years ago.

No errors just says no such file or directory.

I did find in my users folder and deleted it from there though.


Open System Preferences. Still not opening ?
Customer: replied 5 years ago.

No. I get this:

The application system preferences 2 quit unexpectedly.

Mac OS X and other applications are not affected.

Click relauch to launch the application again. Click repor to see details or send a report to Apple.

I have ignored, reported and relaunched.

This was the app you had me download from mediafire. It will not launch. I have redownloaded it three times.

Trash System Preferences from Applications folder. Then please reinstall your Mac OS X again from the discs. Make sure there is no in Preferences folder before reinstalling this time.
Customer: replied 5 years ago.

It is not there or any where.

I also deleted the app you had me download.


Can you reinstall your OS X now ?
Customer: replied 5 years ago.

Doing it now.


Good Luck :)
Customer: replied 5 years ago.

OK. I see system preferences now. Hurrah!

it took me a minute to get back on Internet b/c my

firefox icon is no longer on dock. There is a question mark.

Do you know how to get that back?

There is no option when you right click and dragging to dock doesn't work.


Goto Macintosh HD > Users > your username > Library > Preferences folder and trash the file. Restart your Mac. Now, try draggig it. Does that works ?
Customer: replied 5 years ago.

Yep. That worked. My printer does not work now, however.


Can you delete your printer and add it back ?
Customer: replied 5 years ago.

I'm no longer at that computer, but I will try it later today.

Thanks. You were a huge help.

Ok...Good Luck :)

Don't forget to rate me Positive if you are satisfied..

Best Regards,
Ashik and 3 other Mac Specialists are ready to help you