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Hi, I'll be happy to help with this issue
it may be related to the Identity
but could also be a corrupt preference file
what version of OSX and Outlook are you using?
OX X 10.7.4
what I would try first is moving the Outlook preference files to the Desktop and seeing if the error still occurs
All was fine until I tried to empty the delete file which had over 800 of my "sent" msgs. Now I cannot open outlook at all...it will put up that must be closed because an error occurred. Any unsaved work may be lost" msg. And, of course, the wheel of death
yes, it could be an identity issue as you mentioned
but may just be a corrupt preference file
If I quit all apps, will I lose the chat session? Also, is there any easy way to quit all apps without manually doing it to each?
yes, the chat session will go - but if you bookmark/add to favorites you can come straight back
you can use the Command and Option keys, and then press Esc to bring up the Force Quit Window?
allowing you to close everything but Finder from there
I am only finding the microsfot.outlook.plist file. Am looking in TODAY.
I have the preferences open now....not sure if that's good while in chat?
should be ok to find them while in chat
just need to move them with everything closed ideally
Yup, only the com.microsoft.outlook.plist file is there.
that's ok - some will be dependent on various features
so just move that one
with everything closed
and then see if Outlook will start correctly
Okay, I was able to "sort of " open Outlook with the plist on the desktop instead of preferences. I'm at the point where the Welcome to Outlook Mac appears and I either add account or import. Does this mean I lost everything...again? And what do I do now?
Because I see NOTHING in the outlook folders. :o(
that implies there is some corruption in the files - if you move the preference file back we can then look at further options
what e-mail account are you usind in Outlook?
AOL...more technical than that and you will have to prompt me. Sorry.
Do I move the folder with Safari closed again?
no that's ok
And close outlook?
yes, move it back with everything closed
Was prompted by a Newer item already exists do you want to replace with older one?
Ok. Folder back in preferences, and of course, Outlook does not open.
ok, we can try a database rebuild
if you hold down the option key and Start Outlook
you should get the Microsoft Database Utility load up
Ok. I have Main Identity. Dated today. Main Identity 2 (May 2). The other crash folder, probably. Do I rebuild the newer one? I click on it and then the rebuild?
yes, click on it and then choose rebuild
Did that. Said it was rebuilt successfully. Now I have a new Main Identity folder, a Main Identity 2 folder (may 2) and the main identity back up (earlier than the rebuilt version).
Do I try outlook again?
yes, now try Outlook again
and we'll see what happens
Brava! Am I good for the moment?
if it shoudl happen again then try the option key-->Rebuild trick
Do you want to be our neighbor??? :o) Okay...what do I do now? First time in this just answer.mac
would love to :)
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Great. Thank you Steve.