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James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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Microsoft Word for Mac freezes when I try to launch it. It just displays the last word doc

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Microsoft Word for Mac freezes when I try to launch it. It just displays the last word document that I created. I cannot access the file, edit, help functions, and I can only Force Quit it. Suggestions ?
Open Finder, go to ~/Library/Preferences/ folder and drag the file(s) listed below to your desktop. Be sure to start from your UserName folder— ~ is shorthand for your user account.



Now go aheand run Word again.

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Customer: replied 5 years ago.
once I open word and then close it what do i do with the files on the desktop (word and office.plist) ?
You can put them in the trash - we no longer need them.

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Customer: replied 5 years ago.
How long should it take finder to get the files? I typed the file name in the search bar, hit enter and it just stays highlighted. Thanks for your help-I'm new to Mac (in case you couldn't tell).
Oh - perhaps we can just do a remote support session so I can help you?

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