How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38221
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Type Your Mac Question Here...
Viet - Mac Tech is online now
A new question is answered every 9 seconds

My ipad with OS 5.1.1 stopped working

This answer was rated:

My ipad with OS 5.1.1 stopped working with most programs. Local programs like Angry Birds are running OK; but all programs which need communication like Safari are timing out. WI-FI is connected! I have observed that there is a lot of "LowMemory" entries in a diagnostic and use log. What could be the problem and how to solve? Best regards, Jørgen xxx

So the Internet is not working on the iPad?

Have you tried rebooting the iPad: press and hold both the Power button and the Home button together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?

Then can you go to Settings, General, Reset, Reset network settings. Then reconnect to your wi-fi/wireless and check.

Please let me know. Thank you.
Customer: replied 5 years ago.



Have now tried reboot plus switching Wi-Fi off and on again.


Nothing is changed. Mail update ends up with the same old time-stamp 31/07/12 13:22 and Safari times out with a message saying unable to open the requested page. Regards Jørgen

Sorry, so after turning on Wi-Fi, then select your wi-fi/wireless network name, does it connect? Is there any error message?

Can you connect the iPad to the computer, then try restoring the iPad?

Thank you,
Customer: replied 5 years ago.
Don't want to restore - and I can see that restoring did'nt solve the same problem with another ipad user. But - surprice - surprice - my ipad has started working again between late 2012-08-01 and early 2012-08-03. I really don't know how and why??!! Best regards, Jørgen xxx
Great. If you don't have backup, then you'd lose your data when restoring. So you should back up or use icloud, in case something goes wrong with the ipad. If you have any other electronic or computer question /issue, please let us know any time. Thank you.
Viet - Mac Tech and other Mac Specialists are ready to help you