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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16083
Experience:  Several years of supporting Mac systems.
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How do I install java plugin from my browser

Customer Question

How do I install java plugin from my browser
Submitted: 5 years ago.
Category: Mac
Expert:  Jason Jones replied 5 years ago.
***** ***** :

Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.

With which specific java plug in are you having problems?

JACUSTOMER-p97o75yq- :

I don't know - The pop up on the Pogo site just tells me to install java plugin from my browser.

***** ***** :



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

***** ***** :

Once in, I will be able to see the problem and fix it for you.

JACUSTOMER-p97o75yq- :

Okay

***** ***** :



Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=86676d02-7cb9-41b0-8bde-0d08aa0db2c8&SUPPORT=NET

***** ***** :

Are you having any problems running that remote app?

***** ***** :

..

***** ***** :

Did you run the remote application?

***** ***** :

I have not been able to connect, yet.

***** ***** :

Did I lose you?

JACUSTOMER-p97o75yq- :

Yes I did.

***** ***** :

Yes you did lose me?

***** ***** :

Which browser are you using?

JACUSTOMER-p97o75yq- :

Yes - I ran the application and it ran for a long time and then apparently disconnected.

***** ***** :

Which browser are you using?

***** ***** :


Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

JACUSTOMER-p97o75yq- :

I think Internet Explorer

JACUSTOMER-p97o75yq- :

Sorry - It's Safari

***** ***** :

Thank you.

***** ***** :

Please, follow the instructions below to solve your problem:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset

Once that is complete, please go back to the plugin site and verify that you can install it.

***** ***** :

Please, keep me updated.

***** ***** :

How is that coming along?