How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16648
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I can not connect, my password XXXXX XXXXX accepted. I was just

Customer Question

I can not connect, my password XXXXX XXXXX accepted.
I was just told by Apple Care that .me and .com is "faced out" and that info has been sent.
I have no such info in my mail box or in "junk".
Please, What should I do!?
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t worked or if you are not satisfied, please don’t Rate my answer bad/negatively (First two left Stars/Faces/Ratings are Negatives) but please Reply back to me by clicking the “Continue Conversation” or “Reply” button. Remember, only Rate answer after you are 100% Satisfied.

Did you moved to iCloud ? Because Mobile Me was expired on Jun 30.
Expert:  Jason Jones replied 5 years ago.


Please, do not forget to click the Happy or Sad face on the bottom of this page and click Submit.

It is true, .ME was Phased Out two days ago.

Please, follow the instructions below:
- After any backups of your information are made, continue below.
- Click the following link:
- Click the "Move to iCloud Now" button.
- Log in with your email information

Follow the instructions on that page.

Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

Thank you,
- Jason

Customer: replied 5 years ago.
I know it was expired!

That is why I wanted your help to get connected.
Now I have connected via Apple instead.

Thank you
Expert:  Jason Jones replied 5 years ago.

I am sorry.

The previous expert will continue with you.
Expert:  Rachel-Mod replied 5 years ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!