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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can not get my IPad 3 to charge using the Kensington auto

Customer Question

I can not get my IPad 3 to charge using the Kensington auto charger I purchased from the apple store in RI. It shows a locked symbol net to the not charging logo. Help!
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

Is the ipad charging fine with other chargers or when connected to the computer?

Thank You
Customer: replied 5 years ago.
Expert:  Vinod Menon replied 5 years ago.
Hello Jane,

Sorry for the delay.. Since your iPad is charging fine with other chargers, it could be a problem with the new charger.

Anyway, let's try the basic troubleshooting for the iPad.

Try a reset of the ipad. Press and hold the power button and the home button together until you see an apple logo.

If that does not work, let's go to settings - general - reset - reset all settings.

Let me know whether this works. Rate me only after we finish our conversation