How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2866
Experience:  worked as a Tech support Associate for Apple products
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

My iPAD does not show a Software uodate switch under the Settings/General

Resolved Question:

My iPAD does not show a Software uodate switch under the Settings/General window between About and Usage.
Should this update switch be installed and is that covered by any warranty?
iPAD was purchased 11/30/11.
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

Can you please give me the software version on your ipad?

You can find that by going to settings > general > about

Thank You
Customer: replied 5 years ago.
Version 4.3.5 (8L1)
Expert:  Vinod Menon replied 5 years ago.
Thank you, Paul.

For the "software update" option to show up between about and usage, the ipad should have a software version of 5.0 or higher. You are having 4.3.5 and that is the reason you don't see the software update option.

Here, we need to update the ipad to the latest version. Then you can find the software update embedded between about and usage.

To update the ipad, follow the steps.

Open itunes in the computer and connect the ipad. Your ipad name would now be listed to the left side of the itunes, below "devices". Click on the ipad name and now, to the middle of the screen, you will find an option "check for updates". Update your ipad and let me know whether this resolves your issue.

Let me know if you find any difficulty. Rate me only after we finish our conversation.
Vinod Menon and 2 other Mac Specialists are ready to help you
Customer: replied 5 years ago.

I need to try this later. I assume I must connect via usb to my desktop computer and then access iTunes. Is that correct?

Unfortunately I have an appointment right now and will try by 2:00PM my time and then respond to you.


PaulF Posoli

Expert:  Vinod Menon replied 5 years ago.
No problem, take your own time.

You are correct. You need to connect the ipad to the computer via a USB.
Customer: replied 5 years ago.

My itunes program does not show :devices'. it appears to be only a way to donload music.

is this the incorrect iTunes?

Expert:  Vinod Menon replied 5 years ago.
sorry for the delay.. It was too late here when you replied and I had gone asleep.

Let's uninstall and reinstall itunes. Go to the control panel and uninstall itunes, quicktime, apple software update, apple mobile device support, apple application support and bonjour. Now restart the computer and install itunes from

Now connect your ipad and check whether "devices" appear to the left side.
Customer: replied 5 years ago.
Sorry I didn't get back to you sooner.
Your instrux didn't change my software to 5.0.
At this time my email has been hacked and all my contacts have received a distress email in my name,
Need to fix that and then I will try this again.

Could. Be several days until I can reset my email.
Expert:  Vinod Menon replied 5 years ago.
After you reinstalled the itunes, is your ipad recognized by the itunes?

And have you clicked on "check for updates"? I need to know this so that I can go for the next steps.

Please tell me a convenient time for you (and the time zone you are in) so that I will make sure I sit with you to get this resolved.

Related Mac Questions