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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1700
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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I cannot view on my ipad and iphone a movie Ibought from iTunes.

Customer Question

I cannot view on my ipad and iphone a movie Ibought from iTunes.

I bought a movie from the Apple iTunes Store so I can watch it on the PC, but when I want to watch it on my i-phone or i-pad it fails without any error message (Video application start try to play this movie and then stop).
Strandgely I can still view my other movies on these two devices. Can you help me?
Submitted: 5 years ago.
Category: Mac
Expert:  MacTechTrainer replied 5 years ago.

MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

What version of iOS are you running on both your iPad and iPhone?

MacTechTrainer :

If not sure, you can check the version of each device, by going into Settings >General and About

MacTechTrainer :

I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.

MacTechTrainer :

Thanks for posting your question, I look forward to assisting you shortly.

MacTechTrainer :

Regards,

MacTechTrainer :

-Terry ("MacTechTrainer")