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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11058
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have an ipod and it is locked and cant get into it what

Customer Question

I have an ipod and it is locked and can't get into it what do I do
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi and welcome to JustAnswer. My Name is Ashik and I look forward to assisting you today with your question.

Which model of iPod is this ? Did you forgot the passcode ?
Customer: replied 5 years ago.
it is a ipod touch and yes have forgot the passcode
Expert:  Ashik replied 5 years ago.

If you don’t remember the passcode, then you have to restore it to factory settings. Put your iPod to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below to put your iPod to DFU Mode;

  • Connect the iPod to your computer with the USB Cable.
  • Open iTunes application on your computer
  • On your iPod Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPod in recovery mode.
  • Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPod will remain blank.

Let me know if that didn't worked..Only click Accept after we solved the problem.

Best Regards,

Customer: replied 5 years ago.
your answer didn't help
Expert:  Ashik replied 5 years ago.
Could you please tell me at which step do you have trouble doing it ?
Customer: replied 5 years ago.
it did not respond to what you told me to do
Expert:  Ashik replied 5 years ago.
What didn't repond ? iPod or iTunes ?