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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3055
Experience:  20+ years in the computer/Mac industry
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My new iPad is not recognizing my password XXXXX of a sudden

Customer Question

My new iPad is not recognizing my password XXXXX of a sudden when it did a few days ago. What should I do?
Submitted: 5 years ago.
Category: Mac
Expert:  John T. F. replied 5 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Are you talking about the password for an email account or is this for an Apple ID?

Customer: replied 5 years ago.
Apple ID. I'm trying to download some apps from the app store. When I did this a few days ago, it worked with the password I'd been using. Now I get a message saying it's incorrect.
Expert:  John T. F. replied 5 years ago.
Thanks.

First, test out that it is working properly by signing into the Apple ID management site:
https://appleid.apple.com/ (Click "Manage Your Account")

This will help determine if your account is inactive for some reason.

If the password is still reported as incorrect, you should be able to reset your password using the site: http://iforgot.apple.com/

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to http://iforgot.apple.com/ you will see an option on the right side of the page labeled "Forgot your Apple ID?". If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, one again test out that it is working properly by signing into the Apple ID management site:
https://appleid.apple.com/ (Click "Manage Your Account")

If you have successfully reset your password but still can not log in, you may have another issue. In this case, you will have to contact Apple via their Express Lane customer service feature to ask them to investigate the reason for your disabled account:

https://expresslane.apple.com/

Choose the correct category and issue as prompted by the service above and you will eventually reach a web form where Apple promises to respond within 24 hours.

Please note: you are paying me for Expert advice and information only, not for successful access to your account. The responsibility of reactivating your account lays entirely between you and Apple.



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

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