How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask CompExpert Your Own Question
CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
63903440
Type Your Mac Question Here...
CompExpert is online now
A new question is answered every 9 seconds

i am trying to activate my iPhone 4 and it keeps coming up

Customer Question

i am trying to activate my iPhone 4 and it keeps coming up with an error and saying it could not activate the phone. i took it to Verizon already and they couldn't do anything.
Submitted: 5 years ago.
Category: Mac
Expert:  CompExpert replied 5 years ago.

CompExpert :

hi,
what error message did you get?

JACUSTOMER-ra84ox9p- :

its says...your iPhone could not be activated because the activation server is temporarily unavailable.

CompExpert :

try to restore your iphone with recovery mode.

here is how:

1.Attach the phone to the pc
2.Turn the phone off
3.Press and hold power. Keep holding power. As soon as you see display on the screen of any sort press and hold home button.
4.Hold power and home together for *exactly* 10 seconds
5.Release power but keep holding home until the pc beeps as a USB device is recognized.
6.At no point will the display come on. Now your restore should work.

open itunes on your computer, click yes when itunes asked if you want to restore.

after finished restore try to activate again.

CompExpert :

give that a try

JACUSTOMER-ra84ox9p- :

this did not work. it came up with the same things

CompExpert :

did you just trying activate it today or you been doing for couple days already?

JACUSTOMER-ra84ox9p- :

just today

JACUSTOMER-ra84ox9p- :

and at Verizon they said that the phone was activated today but it just doesn't say that on my phone or in my iTunes.

CompExpert :

go here install the latest version of itunes

CompExpert :

http://www.apple.com/itunes/

CompExpert :

and activate again

CompExpert :

you know you can activate the phone on the iphone itself

CompExpert :

as long as you have wifi connected

JACUSTOMER-ra84ox9p- :

yes i tried that too. the same thing came up

CompExpert :

give me a few minutes, let me see if apple server is down or not

JACUSTOMER-ra84ox9p- :

downloading the latest version in iTunes did not work either.

CompExpert :

server is up, it might be overload at this time.

why dont you wait for 1-2 hours. then follow my steps 1-6 and do a restore again.

then try to activate your iphone again