How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mac Tech Your Own Question
Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
Type Your Mac Question Here...
Mac Tech is online now
A new question is answered every 9 seconds

I have a MacBook pro. downloaded a video and things went crazy.

Resolved Question:

I have a MacBook pro. downloaded a video and things went crazy. now I have the beach ball for 30 min. force quit screen is on with about 7 apps but nothing is live. the relaunch button is muted.
option command esc does nothing
Submitted: 5 years ago.
Category: Mac
Expert:  Mac Tech replied 5 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Power off your MacBook Pro by depressing the power button until the screen goes dark.

Next - Power on your MacBook Pro while holding down the LEFT Shift key. You will see a progress bar while your Mac boots into Safe Mode. Once you see the desktop re-start your Mac.

Let me know if this does not fix it.

Thank you,


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Mac Tech and 4 other Mac Specialists are ready to help you

Related Mac Questions