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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37451
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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can i restore my iphone without losing my photos

Resolved Question:

can i restore my iphone without losing my photos
Submitted: 5 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 5 years ago.

What's the exact issue with your iPhone?

Thank you.
Customer: replied 5 years ago.
last night the middle button stopped working and to change the aplication i would have to turn it off and back on, this morning when i went to turn it off and on after i had been using it fine all morning with still no middle button it said i had to plug it into itunes and when i did it said in order to use it i had to restore, the problem is if i restore will i lose my photos?
the reason its such a big deal is because i did my debutante ball last night and all my photos are on my phone and i dont want to lose them... is there anyway i can fix it?
Expert:  Viet - Mac Tech replied 5 years ago.
Can you please press and hold the Power button and the Home button together on the iPad for at least 10 seconds, until the Apple logo appears, then wait a bit and check?

Have you synced your iPhone to the computer previously?

Do you have iCloud enable on the iPhone?

If needed, when you go through the restore, does it give you the option to back up first? And/or does it give you a warning that all your data will be wiped out?

Thank you.
Customer: replied 5 years ago.
thankyou a lot it works, it workedd
my middle button still isnt working, is there anything that could help that?
Expert:  Viet - Mac Tech replied 5 years ago.
Great. You're welcome. Sorry, since the button does not work, it is a hardware issue, so it needs to be replaced. An Apple store should be able to repair it for you:

Thank you.
Viet - Mac Tech and 2 other Mac Specialists are ready to help you

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