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Ask Daniel Your Own Question
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Customer Question

I tried to unclock using your advie of press and hold ther sleep/wake andhome button down until the apple icaon appears. It has not worked.
Submitted: 5 years ago.
Category: Mac
Expert:  Daniel replied 5 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

How long did you hold them? I have yet to not see the Apple doing this if the iPad has a charge on it. Disconnect it and try again.
Also please do not reply by starting a new question, it confuses things and makes it hard to stay on track with what went before.

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