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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16235
Experience:  Several years of supporting Mac systems.
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I live in Colombia and bought me Mac here (Spanish version)

Customer Question

I live in Colombia and bought me Mac here (Spanish version) but would like to purchase the English version of GarageBand in order to follow an online course on improvization in Englih. How do I proceed?
Submitted: 5 years ago.
Category: Mac
Expert:  Jason Jones replied 5 years ago.

XXXXX XXXXX :

Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


I understand that you are attempting to upgrade your Garageband application. Is the currently installed application set to Spanish or English?


XXXXX XXXXX :

Do you have time right now to work on this problem or do you want to pick up on it later?

Customer:

Hi! In Spanish.

XXXXX XXXXX :

Hello

XXXXX XXXXX :



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?


Customer:

I'd prefer picking it up later, in the evening. .

XXXXX XXXXX :

Oh okay.

XXXXX XXXXX :

We can do that if you wish.

XXXXX XXXXX :

Please, bookmark this page and come back to it when you wish to pick up.

XXXXX XXXXX :

I will be available and online for the next 10 hours.

XXXXX XXXXX :

Please, do not create a new question, just come back to this one.

XXXXX XXXXX :

Does that make sense?

Customer:

Great, many thanks!

XXXXX XXXXX :

Very good :)

XXXXX XXXXX :

Thank you for your time so far.

XXXXX XXXXX :

I look forward to working with you later on today.

Customer:

Yes, I'm not sure what you mean by "remoting into my computer" but let's give it a try, say at 7:00 p.m.?

Jason Jones and 4 other Mac Specialists are ready to help you
Expert:  Jason Jones replied 5 years ago.


That works for me. When you are available, please, post a message here and we can continue.

 

I will be here.

 

Thank you.

 

 

Customer: replied 5 years ago.
I'm back at my computer, if you'd like to continue now!
Expert:  Jason Jones replied 5 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=731fedc4-08d0-440e-accd-978a955d4ddb&SUPPORT=OSX


Customer: replied 5 years ago.
Is this what you meant?
Expert:  Jason Jones replied 5 years ago.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=731fedc4-08d0-440e-accd-978a955d4ddb&SUPPORT=OSX

Expert:  Jason Jones replied 5 years ago.

Thank you.

Customer: replied 5 years ago.
No, that's it! Many thanks!
Expert:  Jason Jones replied 5 years ago.

Fantastic!!!

Thank you for your time.

Farewell for now.

- Jason

Customer: replied 5 years ago.
Can you help me with GarageBand proper? I have an audio problem with it.
Expert:  Jason Jones replied 5 years ago.

What problem are you having with it?

You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/

Thank you,
Jason

Customer: replied 5 years ago.
Hello! Are you available?
Customer: replied 5 years ago.
Relist: Other.
I asked Jason a question on Sunday but couldn't get back to him until today. However, he does not seem to be online now and I would like to move on with my question!
Expert:  Jason Jones replied 5 years ago.

Hello again,

I will be online now and for the next four seven hours.

You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/

Thank you,
Jason