Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My ipad2 safari is running slow

Customer Question
My ipad2 safari is running...

My ipad2 safari is running unbelievably slow (sometimes won't even load a webpage) on 3G. Our Iphone 3s and our Iphone 4 and our original Ipad are all working fine on 3G. Last week the local Apple store replaced the Ipad. I restored it with the backup of my old ipad2. It’s having the same problem. This is crazy this is the reason I bought the Ipad so I can access the internet.

Submitted: 5 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/28/2012
Mac Support Specialist: Dustin, Mac Support Specialist replied 5 years ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome To JustAnswer!
You mentioned its running slow on 3g.

How about if you connect the Ipad to your home wireless network. Or any standard wireless networks.

Does it still run safari slow when on a regular network (not 3g)?

Ask Your Own Mac Question
Customer reply replied 5 years ago

It may be a little faster hard to tell. We live in the country and have Hughes Net satellite internet which is not very fast.

Mac Support Specialist: Dustin, Mac Support Specialist replied 5 years ago

Even out in the country, your other Ipads and phones are running better then the Ipad 2?

Is your 3g service on the Ipad 2 the same service as your using on the Iphone and Ipad 1?

Ask Your Own Mac Question
Customer reply replied 5 years ago

Yes it is and ATT.

Mac Support Specialist: Dustin, Mac Support Specialist replied 5 years ago

Are you running normal IOS software on the Ipad 2? You haven’t jail broke it.

I’m sure you have tried steps such as clearing safaris cache and cookies, resetting safari. And forced power off - power on procedures on the Ipad to release the ram.

When you said you had restored it as a new device. Did you test it before you loaded the old Ipad 2 backup?

Ask Your Own Mac Question
Customer reply replied 5 years ago

Yes...we tried the things you mentioned. No. We didn't test it before restoring the old backup. We also didn't check the new Ipad that Apple gave us before restoring the old backup to it,

Mac Support Specialist: Dustin, Mac Support Specialist replied 5 years ago

This could be an issue which came from the old backup of the Ipad.

To rule that out the best thing to do would be to back up the Ipad as it is now.

And then, restore it as a new device.

Then, before loading anything, test it as a new device, use safari, use 3g. If it’s still running slow. Though its highly improbably, if it’s still running slow as a new device and your other apple devices on the 3g network are not running slow, then you must have gotten two devices in a row that were defective. (Or at least the 3g modules in them)

That may not happen though, it may be that when you restore it as a new device that it runs better then it was before.

We won’t know which way the wind is blowing though, till we restore it.

This is our best bet at isolating the issue, because with all things being equal right now the only thing that can be identified is the old backup being the culprit.

Ask Your Own Mac Question
Customer reply replied 5 years ago

Do you mean that I need to connect the Ipad to our desktop and download the software again and then try the 3g internet before restoring with the backup?

Mac Support Specialist: Dustin, Mac Support Specialist replied 5 years ago

We need to restore the Ipad as a brand new device.

Here’s how

http://support.apple.com/kb/HT4137

This page covers backing up your data, To actually performing the reset as a new device.

Remember, once we clear it and set it up as a brand new device. We don’t want to restore any old backups. Not until we test it at least and see how safari and 3g internet is working on it.

Ask Your Own Mac Question
Customer reply replied 5 years ago

Unfortunately this did not fix the problem. I backed up the IPad. Reset the IPad as new device, everything was erased, like a new IPad. It did not do a restore. I Tried Safari. Safari still bogging down could not load web pages.

Mac Support Specialist: Dustin, Mac Support Specialist replied 5 years ago

The fault is not with your backup, or with any of t he apps you had loaded, or with the amount of data, music, videos, etc.

The fault is with the Ipad itself. If it’s not working like it should when restored as a new device. Then it can’t work as it should period.

I do admit it seems unlikely you would get two Ipad2's in a row that had this issue. But the facts are that neither one is working correctly, nor there’s nothing you have done on your end to cause that issue.

I would return the Ipad. And when you get a new one, have them test it in t he store to make certain that safari is working as it should be. Verify before you leave the store that it’s working.

And as long as it’s working at normal speed in the store, then you shouldn’t have any issue what so ever when you restore your previous back up of the Ipad to the new one.

Ask Your Own Mac Question
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am trying to log in to a used iPad 2. it is already set to
I am trying to log in to a used iPad 2. it is already set to enter password, but not connected to my wifi, How can I sign in? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
423 satisfied customers
My iPad 2 will not charge, I have tried 3 different cables
My iPad 2 will not charge, I have tried 3 different cables in a AC socket and on my computer using the sub port. The only thing appearing on screen is a outlined battery with a small dull red line. … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
I have a ipad 2 that is my son and i went throught all the
i have a ipad 2 that is my son and i went throught all the tech and they was suppose to send me a email thought my yahoo account and they didnt send nothing can you help me … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
I forgot my iPad 2 password. How do I reset it to factory
I forgot my iPad 2 password. How do I reset it to factory settings … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
To unlock my past wife's iPad 2, there is an activation lock
To unlock my past wife's iPad 2 , there is an activation lock screen that says “This iPad is linked to an Apple ID. Enter the Apple ID and password ***** were used to set up this iPad. *****@******.**… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Having a tuffy with arris wifi for ipad 2 mini iso7. I seem
Hi Mike, Having a tuffy with arris wifi for ipad 2 mini iso7 … read more
Michael
Michael
CEO
Master\u0027s Degree
73 satisfied customers
Error out of memory iPad 2. IOS on iPad can't upgrade or
Stop all apps then hold front+side button till reboots … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
It will not hold a charge. IPhone iPhone 7. About a year
About a year ago. Ihavetriedturning it off and deleting old emails, etc. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Not paying to fix is iPhone. Message reads...iPhone
not paying to fix is iPhone. Message reads...iPhone disabled...connect to iTunes. How if it is disabled? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My IPad 2 has just been updated and restored to factory
My IPad 2 has just been updated and restored to factory setting. No data on the IPad. However the IPad is still associated with an old Apple ID that I deleted years ago. So when I try to enter the new… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Type in passcode and nothing happens. IPad 2 11.1. I have
I have tried restart the buttons and slide to open aren't responding. It also says activation required… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,468 satisfied customers
I have an iPad 2 from my son, where the problem is that a
Hello, I have an iPad 2 from my son, where the problem is that a couple of his apps did not update: they where 'in waiting position' during hours but did not update. I connected to a mac after creatin… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My iPad 2 passcode does not work. need to reset iPad. Ipad2
my iPad 2 passcode does not work. need to reset iPad … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I want to change phone number on my iPad 2, 10.3.3, A few
I want to change phone number on my iPad 2 JA: What Operating System (OS) are you running on your iPad? Customer: 10.3.3 JA: When did you purchase your iPad? What troubleshooting have you tried? Custo… read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
My iPad 2 is stuck on the spinning wheel. i was trying to
my iPad 2 is stuck on the spinning wheel. i was trying to clear it down to sell. i went into find my phone on iCloud.com, i selected my device then click erase device and then remove from account. it … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
On my iPad 2, when I plug in earphones, the iPad sound is
On my iPad 2, when I plug in earphones, the iPad sound is cut off, but no sound comes through the earphones. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My ipad 2 is "activation lock" and I can't remember by
My ipad 2 is "activation lock" and I can't remember by password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Ipad 2 approx 3 years old. The problem is the device will
Ipad 2 approx 3 years old. The problem is the device will not turn on and when plugging into the charger nothing happens. Went to Apple store and a different charger was used with the same results. Wa… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
423 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x