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CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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My iPhone is not receiving emails anymore.

Customer Question

I am not getting all my emails on my iPhone anymore. I will get some on the iPhone but not all, then a day later they might show up. Example, I received emails on my iPhone emails at 7:00 this morning, then a few more this afternoon, but I didn't get the emails in between. I can see those emails on my Outlook or on the server account. This did not used to be an issue. I would hear my phone and my Outlook ding around the same time showing new mail. Someone please help! This is a big problem when I am not in the office.

Submitted: 5 years ago.
Category: Mac
Expert:  CompExpert replied 5 years ago.

Did you do a software update on your iPhone? Try holding both power and home buttons for 10 seconds to reboot your iPhone.

Then go into settings ---->>>> mail, contact and calendar, then remove your email account and reinstall it, and see if that helps.

Customer :

I did that and it did not fix the problem. I did do a software update this morning, but this problem was before that. I did setup an icloud account because I just bought an ipad.

CompExpert :

The best option is to restore your phone as it seems your mail software has become corrupted.

•Attach the phone to the pc
•Turn the phone off
•Press and hold power. Keep holding power. As soon as you see display on the screen of any sort press and hold home.
•Hold power and home together for *exactly* 10 seconds.
•Release power but keep holding home until the pc beeps as a USB device is recognized.
•At this point the display will come on. Now your restore should work.

After you finished all those steps, open iTunes and click yes when they asked if you want to restore. Let me know if you still have problems after you have restored it.

Customer :

I have never plugged my phone into my pc.

CompExpert :

So you have never synced or backed up your iPhone with iTunes? Doing a restore will erase all data on your iPhone. If you have any important data on your iPhone you want to keep, it is not recommended to do a restore before you back up your iPhone with iTunes.

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