How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16429
Experience:  Several years of supporting Mac systems.
30759776
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

two days ago my email stopped arriving in my inbox. there has

Customer Question

two days ago my email stopped arriving in my inbox. there has been plenty of mail as I can see on my web mail- but the mail system on my macbook air (leopard) is not fetching it. The error message I see in the context section of finder for mail is 1033.

Any ideas?
Submitted: 5 years ago.
Category: Mac
Expert:  Jason Jones replied 5 years ago.
Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?


Customer: replied 5 years ago.
My internet provider is comcast, my email is hosted by network solutions:

[email protected]
Expert:  Jason Jones replied 5 years ago.


Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer: replied 5 years ago.
yes- how
Expert:  Jason Jones replied 5 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=8963fb0b-1dd9-4aa9-8c64-e01cbfd15d5c&SUPPORT=NET


Expert:  Jason Jones replied 5 years ago.

Please, keep me updated on the status of this problem once you have time to contact the mail provider.

Thank you.

Jason Jones and other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Jason,

My problem is now solved. NetSol assigned me a new port number.
Customer: replied 5 years ago.
Now it is not working again,sigh
Expert:  Jason Jones replied 5 years ago.

Very curious.

Can you tell me more about how NetSol got it working again for a short time there?

Customer: replied 5 years ago.
they assigned me a new port number
Customer: replied 5 years ago.
any additional ideas?
Expert:  Jason Jones replied 5 years ago.

I have many ideas.

Which new port number did they assign you?