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Re: my ipad... All of a sudden (it had worked an hour

Customer Question
before) I am unable to...
Re: my ipad... All of a sudden (it had worked an hour before) I am unable to connect to my linksys. Wheel twirls and then message comes up saying it cannot connect to my wifi. Darn. What is going on. My desktop works fine on it.
Submitted: 5 years ago.Category: Mac
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Answered in 1 minute by:
3/2/2012
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,955
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Hi,

From the ipad home screen, please tap Settings > General, then tap Reset > Reset Network Settings, then reconnect.

If it does not work, please let me know. If it works, please click on Accept. Thank you.
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Customer reply replied 5 years ago
Box came up saying "unable to join the network linksys"
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Please press and hold the Power button and the Home button together for at least 10 seconds, until the Apple logo appears. Then reconnect and check.

If that doe snot work, were you able to reset the network settings on the iPad? What type of security you have on the router? Thank you.
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Customer reply replied 5 years ago

Please press and hold the Power button and the Home button together for at least 10 seconds, until the Apple logo appears. Then reconnect and check. DID AND NO LUCK>

If that does not work, were you able to reset the network settings on the iPad? I DID WHAT YOU SAID SO I ASSUME SO. What type of security you have on the router? NO IDEA... Thank you.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Sorry, can you go to the website http://192.168.1.1/ and login with the username blank (don't type anything) and the password ***** admin
(if you cannot login, enter admin for the user name also).
Then click on the Wireless -> Wireless Security option and check the security mode option? Thank you.
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Customer reply replied 5 years ago

Clicked on Wireless... then Security. Window says Firewall Protection and enable button is activated.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Please do not click on Security, but click on Wireless, then click on Wireless Security. Thank you.
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Customer reply replied 5 years ago

Security Mode: Disable

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Can you go back to the Wireless option, then change the wireless network mode to G only or N only, then save? thank you.
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Customer reply replied 5 years ago

Changed to G only...

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
OK, after saving it, can you connect? Thank you.
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Customer reply replied 5 years ago
NO! Drat....
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Sorry, are you able to connect the iPad to your neighbor's wireless? thank you.
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Customer reply replied 5 years ago
None listed
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Are you able to connect the iPad to any other wireless place? Thank you.
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Customer reply replied 5 years ago

Not aware of any available.

Frustration is that it was working fine two hours ago.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Please reset the router: make sure the router has power, then use a paper clip to press & hold the tiny reset hole/button located on the back/bottom of the router for 10 seconds. Then wait a few minutes, then reconnect and check.

Please let me know. Thank you.
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Customer reply replied 5 years ago
I'll be knocked offline with you if I do that. How do I get back to this thread??
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
You can leave this web page open, and/or you can add to favorites this web page. Thank you.
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Customer reply replied 5 years ago

Will I get YOU (Viet-Mac Tech) back??

Wish I felt secure about this.... If I have to start from scratch again I'll be .... I'll be.... well, you can fill in the blank.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Don't worry, this web page will get back to me (Viet - Mac Tech) directly. Thank you.
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Customer reply replied 5 years ago
Sorry to seem dumb about this, but should I leave computer on and online while I do that? Or turn it off?
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
Don't worry about anything; you can ask me any question. Yes, please leave the computer on/online. Thank you.
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Customer reply replied 5 years ago
Here goes............
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 5 years ago
ok, thanks.
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Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,955
38,955 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

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