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i need to make an appointment for help with internet access.

Customer Question
i am on another computer...
i need to make an appointment for help with internet access. i am on another computer to make this contact.
Submitted: 5 years ago.Category: Mac
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Answered in 1 minute by:
3/2/2012
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified
You don't need an appt what is the problem?
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Customer reply replied 5 years ago
Other computers in the house can connect to our wireles. The Apple was, but stopped two days ago.
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Apple computer?
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Customer reply replied 5 years ago
yes. i am getting frustrated. to talk to you i have to be on a non-apple.
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
No what Apple device are you referring to is my question?
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Customer reply replied 5 years ago
computer
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
Ok.

First I need some information and I also want you to check some things that may or may not be affecting the situation :

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

Then open Macintosh HD (your hard drive on the desktop usually), then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK click on Repair Permissions on the left. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
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Customer reply replied 5 years ago

osx, 2.4 ghz intel core 2 duo, 2gb 800 mhz ddr2 sdram

cant find hd on desk top.

Mac Support Specialist: Mike, Mac Medic replied 5 years ago
What version of OS X?
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Customer reply replied 5 years ago
10.6.8
Mac Support Specialist: Mike, Mac Medic replied 5 years ago
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Mac Support Specialist: Mike, Mac Medic replied 5 years ago
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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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