How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  worked as a Tech support Associate for Apple products
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I was travelling yesterday, it seems that my ipad 2 is frozen

Resolved Question:

I was travelling yesterday, it seems that my ipad 2 is frozen or locked and I can not move the "slide to unlock arrow, the message Cannot Verify Server Identity is on the screen and I can not cancel this message. I have attempted to shut the ipad off with the black power bar and it will not power down either. what other options do I have?
thanks Dawn
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.
Hi Dawn,

Let's try a reset first.

Press and hold the power button and the home button together until you see an apple logo (It might take about 20 sec for the apple logo to pop up).

Let me know whether this resolves your issue.

Thank You
Vinod Menon and other Mac Specialists are ready to help you