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Nick H.
Nick H., Mac Specialist
Category: Mac
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Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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My new iphone will not sync with itunes on my Samsung R530

Resolved Question:

My new iphone will not sync with itunes on my Samsung R530 laptop.
I keep getting "Iphone can not be synced you do not have enough access privledges. error message.
Submitted: 5 years ago.
Category: Mac
Expert:  Nick H. replied 5 years ago.

NickMacIT :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your issues.

Do you have antivirus? Please try to stop/disable antivirus and see if you can sync.

NickMacIT :

Do you have McAfee or Kaspersky?

Customer:

No to all the questions

NickMacIT :

Thanks.

NickMacIT :

Please go to Photos tab

NickMacIT :

Uncheck "Sync photos from Iphone" in Itunes

Customer:

Do I need to open I tunes and go to the photo tab

NickMacIT :

yes please

Customer:

I am in itunes and photos tab...looking for what you are asking and can not find it.

NickMacIT :

do you see the box to sync photos?

Customer:

OK I think I did it....

NickMacIT :

now try to sync

Customer:

It says that I can not sync because I do not have enough access privledges.

NickMacIT :

try this

NickMacIT :

exit iTunes

NickMacIT :

RIGHT CLICK on the iTunes and select Run as administrator.

NickMacIT :

then try to sync

Customer:

waiting on response

Customer:

It is syncing photos...but I have done what you said one time prior...

NickMacIT :

so it is syncing now?

Customer:

It is syncing photos...which it already was doing before..it is the music I loaded from

NickMacIT :

so it is not syncing music?

Customer:

The photos are still syncing.

NickMacIT :

Please wait

NickMacIT :

until its done and see

Customer:

ok

NickMacIT :

But you don't see the error message?

Customer:

no

NickMacIT :

great

NickMacIT :

what we can do is

NickMacIT :

RIGHT CLICK on iTunes.exe in c:\program files\itunes

NickMacIT :

select Properties

NickMacIT :

Then go to Compatibility and check the box "Run this program as administrator"

NickMacIT :

Click OK. then test it

NickMacIT :

when this is done. exit iTunes. do the Run this program as administrator.. then open iTunes and test to see if you will see the error message again.

Customer:

do you want me to set up an istant go to meeting?

NickMacIT :

I am not allow to do so

Customer:

then give me a minute

NickMacIT :

sure

NickMacIT :

I will wait when you are done so I can walk you through.

Customer:

I went to C:/program files / itunes

Customer:

select properties...but ther eis no "Compatibility "

NickMacIT :

in itunes folder

NickMacIT :

you will see iTunes.exe

NickMacIT :

RIGHT CLICK on itunes.exe

NickMacIT :

go to Properties

NickMacIT :

then go to Compatibility

Customer:

let me try again

NickMacIT :

check the box "Run this program as administrator"

NickMacIT :

then click Apply and OK

NickMacIT :

then from desktop, open iTunes and try to sync again

Customer:

I can not find itunes.exe

Customer:

I deleted and reinstalled itunes earlier today too

NickMacIT :

go to c:\program files\itunes

NickMacIT :

in that itunes folder you will see iTunes.exe

NickMacIT :

No?

Customer:

looking

Customer:

OK. I think I found it on search command...I went to prpoerties , then compatibility and run as admin.

NickMacIT :

yes!

NickMacIT :

check that box

NickMacIT :

and click Apply/OK

NickMacIT :

now go back to desktop

NickMacIT :

run iTunes again and try to sync with your iphone

Customer:

OK going

Customer:

Hold on...I went back to desk top and it is syncing still from before.

Customer:

And now it is syncing music..which I have not been able to do before.

NickMacIT :

great!

NickMacIT :

You are done.

NickMacIT :

IMPORTANT: PLEASE BOOKMARK THIS PAGE FOR FUTURE VISITS AND REFERENCE.

Please click ACCEPT my answer if it is helpful so I can get credit for this answer.

Thanks and have a great day!

Feel free to ask me any questions.

NickMacIT :

Ctrl + D to add to favorites

Customer:

OK, Ctrl + D done. I hope it fixed every thing. Thanks.

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