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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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I FORGOT MY PASSWORD AND DON'T REMEMBER MY "CHILDHOOD HERO".

Customer Question

I FORGOT MY PASSWORD ***** DON'T REMEMBER MY "CHILDHOOD HERO". HELP ME TO GET THIS RESOLVED. YOUR SYSTEM JUST KEEPS ME GOING IN CIRCLES AND I CAN'T GET LOGGED IN. I REQUESTED A NEW PASSWORD ***** COULD NOT CREATE A NEW PW BECAUSE YOUR SYSTEM WON'T LET ME PROCEED WITHOUT PUTTING IN MY "CHILDHOOD HERO" WHICH I DON'T RECALL EITHER. HELP, HELP, HELP P.S. I COULD NOT FIND A PHONE NUMBER TO CALL EITHER ... OH YES, I DID CALL THE 800 NUMBER THAT I FOUND ON GOOGLE BUT IT JUST REFERRED ME TO THE WEB SITE! THIS IS VERY VERY FRUSTRATING!!!!!!
Submitted: 5 years ago.
Category: Mac
Expert:  CompExpert replied 5 years ago.

hi,

https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot?app_type=ext&app_id=93&returnURL=https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa&language=US-EN

click on that link to reset your password ***** email.

Select your authentication method.

Email authentication: To access your information, we will send an email to the address(es) on file for you.

Expert:  CompExpert replied 5 years ago.
after that log into your email and open the email apple send you. it should be a link in there for you to set new password ***** you Apple ID
Expert:  CompExpert replied 5 years ago.
did it workout for you?
Customer: replied 5 years ago.
Thanks for your responses but they don't address my problem. It is not an Apple problem. The problem was with Quicken Essentials for Mac and I have gotten that corrected by finally being able to contact the Quicken folks.
Expert:  CompExpert replied 5 years ago.
I'm so glad it workout for you.