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Danh, Systems Administrator
Category: Mac
Satisfied Customers: 971
Experience:  9 Years in System Administration
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My new Ipad Model A1396 bought end of December 2011 will not

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My new Ipad Model A1396 bought end of December 2011 will not return to the main icon's window when pushing the button at the bottom of the I-Pad. Can you give me some advice?
does it seem like the button does anything when pressed? Have you turned it off and back on?
Customer: replied 5 years ago.
Many times, its the only way I can get to other sites.
Customer: replied 5 years ago.
Button does nothing/

that's going to be a physical defect...that button is always supposed to work and return you home when pressed.


There are tricks to try like pressing around the button to or twisting the ipad from the sides...but ultimately, it should be taken in for warranty service.


It's still fairly new, so I would take it in to the nearest apple store to have them service or replace it

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