How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask David Your Own Question
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1445
Experience:  BSc H.Dip Apple Certified Professional
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

i have a new quad core windows7 hp computer and i cant get

Resolved Question:

i have a new quad core windows7 hp computer and i cant get my i phone or i pad to recognize it . It did at first but now it wont. i tried reinstalling too.
Submitted: 5 years ago.
Category: Mac
Expert:  David replied 5 years ago.
Hi my name is David.

Do you have the latest iTunes installed? Do you have any other USB devices connected?

Have you tried Recovery Mode when you tried the Apple recommendations?

Kind regards,
Customer: replied 5 years ago.
I figured it out five minutes after I sent the question to you. I had to reinstall the device driver from the apple folder on my computer. Then it worked fine thanks
Expert:  David replied 5 years ago.

No problem. Glad you got it sorted.

Kind regards,
David and 3 other Mac Specialists are ready to help you

Related Mac Questions