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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2867
Experience:  worked as a Tech support Associate for Apple products
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My son has locked himself out of his ipod because he didnt

Customer Question

My son has locked himself out of his ipod because he didnt write down his password. How can he access his divice or how does he change the password?
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.
Hi,

What password do you mean?

The password to gain access to the home page on the ipod or the password for the apple id?

Also, which ipod is it? ipod nano/touch/classic?

Thank You
Vinod
Customer: replied 5 years ago.
It is the password to gain access to the home page. All it says right now is ipod is disabled. It is the ipod touch
Expert:  Vinod Menon replied 5 years ago.
Thank you for the info.

Unfortunately, the only way to get out of it, is to restore the ipod to factory settings.

Open itunes in the computer and connect the ipod. Now, on the ipod, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple, let go off the power button, but keep on holding the home button for another 10-15 sec.

your computer will now give a message that it has detected an ipod in recovery mode and needs to be restored.

Restore the ipod now and finally select the option "set up as a new ipod".

Let me know if you have any difficulty.

Thank you
Vinod
Expert:  Vinod Menon replied 5 years ago.
did that work?

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