Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

why does some of my video files copied from a Microsoft computer

Customer Question
not run on my mac?...
why does some of my video files copied from a Microsoft computer not run on my mac?
Submitted: 5 years ago.Category: Mac
Ask Your Own Mac Question
Answered in 1 minute by:
1/1/2012
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,295
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Hi My name is Ashik. I hope i can help you.

What is the format of those videos ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
I have no idea i´m afraid. The videos are shot in 2006-2008 on my Panasonic SDR-H20 HDD camcorder
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
You can use the VLC Player to play any videos. Dowload and install it from here : http://www.videolan.org/vlc/download-macosx.html

Open VLC Player and open your Videos in it. Let me know if that didn't worked. Only click Accept after we solved the problem.
Ask Your Own Mac Question
Customer reply replied 5 years ago
404 error:page not found?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Ask Your Own Mac Question
Customer reply replied 5 years ago
Great,thanks the link worked. now where do i find the information on my computer to know which version i need?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Click on the Apple icon and select About This Mac, this should tell you the version number.
Ask Your Own Mac Question
Customer reply replied 5 years ago
Mine states 10.6.8 3.2 GHz Intel Core i3
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Download the 32/64 Intel Mac version.
Ask Your Own Mac Question
Customer reply replied 5 years ago
Ok downloaded. The movies seem to be AVI Movies, if this helps.
I now have the vlc-1.1.12 on the desktop. how do i proceed?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Double click on it and follow the onscreen instructions to install VLC
Ask Your Own Mac Question
Customer reply replied 5 years ago
Sorry, it is installed already.
when i go to iphoto to play the video files, nothing happens
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Are the videos are in iPhoto ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
yes, all my foto and video files got copied into iphoto when my old laptop died.
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
What really happens when you play the videos in iPhoto ?

Just click and drag any video from iPhoto to desktop and the video will be copied to desktop. Then play it in VLC.
Ask Your Own Mac Question
Customer reply replied 5 years ago
nothing happens when i click on the video file in iphoto to play it. should the video files be stored in an other location to iphoto?
Dragging the video from iphoto does not work, the file just pops back into iphoto immediately when i release it.
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
The videos should be saved in the iPhoto Library. You can find the iPhoto Library in your pictures folder. Goto Pictures folder, right click on the iPhoto Library and select Show Package Contents. This will open the Library contents in a Finder window. Can you see your videos in any of the folders in there ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
the videos are in the library with the photos. Example : on the 20th April 2007 i have 5 photos, out of which 3 are actually videos. However when i click on the ìmage`of the video file nothing happens. It appears that the computer thinks the video files are photos and not videos?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Can you play those with VLC ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
how do i do this?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Copy them to your desktop. Open your VLC, click File menu and select Open. Then select the videos.
Ask Your Own Mac Question
Customer reply replied 5 years ago
This is the response to a copy paste effort onto the desktop:
the items on the clipboard can´t be pasted to this location
one or more of the items may have been deleted or are no longer available
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Can you redownload the videos from your camcorder again to iPhoto and play them again ?

It seems like the videos are corrupted.
Ask Your Own Mac Question
Customer reply replied 5 years ago
the videos have been deleted from the camcorder long ago, at the time they got saved to the now dead laptop. is there any way of retrieving these?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
What is the size of the video files ? In Finder, right click on the video and select Get Info
Ask Your Own Mac Question
Customer reply replied 5 years ago
it does not reveal size information. i only get photo place and description?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Can you drag the video from there to desktop ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
No, the dragging does not work.
I found the size of the videos: mostly 3-4MG
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Select the video file in Finder, click on Get Info. In Get Info, click on Open With option. In Open With, select VLC Player and click OK. Let me know if that didn't worked.
Ask Your Own Mac Question
Customer reply replied 5 years ago
i can select vlc player under devices but not open it.
selecting the vlc gives me 2 folders; Applications and Goodies. I also get an rtf file and an image of a cone with VLC below.
how do i open the vlc player?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Did you installed VLC PLayer ?
Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Did you installed VLC PLayer ?, not just download it.
Ask Your Own Mac Question
Customer reply replied 5 years ago
vlc 1.1.12 is downloaded and opened. installation separate from this?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
No, in VLC click on File and select Option. Can you locate and select the video files from here ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
still no luck. when opened i get a playlist and a media library, both of which are empty. under File i have no Option. what now?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Download and install this plugin Perian : http://perian.org/

Restart your Mac and then try to play again.
Ask Your Own Mac Question
Customer reply replied 5 years ago
Ok, got the Perian installed. When attempting to view my videos, is the perian supposed to automatically kick in and open the video files or am i expected to do something further?
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Perian will automatically open the video in Quicktime. Doesn't it worked ?
Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Also, download the a sample AVI video from here : http://www.mediafire.com/?kvthjw2humi

Can you play this video ?
Ask Your Own Mac Question
Customer reply replied 5 years ago
my videos do not open in quicktime, but the Shakira video plays ok
Mac Support Specialist: Ashik, Mac Technician replied 5 years ago
Then there is no problem with your Mac. I think your videos are corrupted. I'm sorry, there is no way to recover the corrupted videos.
Ask Your Own Mac Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,295
11,295 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't open iPhoto, it keeps telling me to close and then
can't open iPhoto, it keeps telling me to close and then reopen, over and over again … read more
Ashik
Ashik
Mac Technician
11,295 satisfied customers
I can't download my photos on iPhoto. It's been updating for
I can't download my photos on iPhoto. It's been updating for several hours! … read more
Ashik
Ashik
Mac Technician
11,295 satisfied customers
I just transferred a lot of photos in iPhoto in the section
Thanks. I just transferred a lot of photos in iPhoto in the section that retains 12 months of photos, from that album to a new one where hopefully they wouldn't reach 12 months and disappear. Then I c… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
484 satisfied customers
I used to have a iPhoto library on my mac. When I was trying
I used to have a iPhoto library on my mac. When I was trying to copy something to my harddrive one day, all my events from this library got merged and was no longer sorted. Since then, I was trying ha… read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Need some help with iphoto. Sierra. Following directions on
following directions on how to download from iphone to mac. What I really need is an appointment with one of your tech support geniuses. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,979 satisfied customers
I can not import jpeg photos from my phone into iphoto or
I can not import jpeg photos from my phone into iphoto or pictures … read more
Jon
Jon
Bachelors Degree
377 satisfied customers
I am using an iMac with OS 10.9.5 and iPhoto v 8.1.2 from
I am using an iMac with OS 10.9.5 and iPhoto v 8.1.2 from iPhoto 9. When I try to back up my iphone or transfer photos, it locks up. I can see frames on the monitor, but I can wait for days, and they … read more
Ashik
Ashik
Mac Technician
11,295 satisfied customers
I need help downloading iPhotos to Mac Mini Photos. I have
I need help downloading iPhotos to Mac Mini Photos … read more
Ashik
Ashik
Mac Technician
11,295 satisfied customers
Iphoto wont take my pictures. It says its a time machine
too frustrated ive used it on all mt laptops with no problem. This is an iMac … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I'm trying to order a photo book from iphoto. I'm in Spain,
Hi! I'm trying to order a photo book from iphoto. I'm in Spain, but the only shipping address allowed is in Australia... and Australia apple store... no way to change it. What can I do? Thanks a milli… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
IPhoto shows 'corrupt' and cannot be opened and gives me the
iPhoto shows 'corrupt' and cannot be opened and gives me the 'close' message. None of my photo on there can be opened. Help me. … read more
Ashik
Ashik
Mac Technician
11,295 satisfied customers
I deleted my original copy of Iphoto. I have tried to
I deleted my original copy of Iphoto. I have tried to download updates but they keep looking for original program I have Mac OS X Lion 10.5.7 Where can I download a copy of the original software… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,468 satisfied customers
I attempted to order photographic prints using the iPhoto
I attempted to order photographic prints using the iPhoto service. Both attempts made (after entering endless information) failed. Is this service no longer available? … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Iphoto on my MacBook Air will not download all of the
iphoto on my MacBook Air will not download all of the pictures on my iphone. It skipped several. This seems to be a new problem … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Pp, don't want to close iPhoto library - I want to open
don't want to close iPhoto library - I want to open iPhoto and can't even shut down computer or get closing IPhoto off screen … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Apparently, I have not been updating my iPhoto recently. How
apparently, I have not been updating my iPhoto recently. How do I update from iPhoto 8.1 to iPhoto 9.5? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
377 satisfied customers
Unable to write to library iPhoto library, iPhoto is on my
Tried to go into Disk utility and option command hold to repair iPhoto no luck … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How to move iphotos to desktop and then into linked in page,
how to move iphotos to desktop and then into linked in page … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x